Pool & Beach Bar Assistant Manager: Guest Experience Leader

SmartRecruiters, Inc.; Ajman; On-site; AED 112,000 - 201,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Meals on duty

Heartist Card discount for Accor rates

Discounts at restaurants and outlets

Learning opportunities and development

Career growth within Accor network

CSR involvement

Job summary

Fairmont Ajman is seeking an Assistant Manager for the Pool & Beach Bar to lead daily operations, ensure premium guest service, and drive guest engagement. Reporting to the Food & Beverage Manager, you will oversee service standards, staffing, and training, while maintaining brand quality across outlets.

The role requires 2–4 years in luxury F&B, strong leadership, and English fluency; experience with pool/beach environments is preferred.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2-4 years of experience in luxury or upscale Food & Beverage operations.
• Proven experience in pool, beach, or resort environments preferred.
• Strong knowledge of premium beverage trends, service rituals, and guest engagement.
• Excellent communication, leadership, and interpersonal skills.
• Knowledge of POS systems and inventory control.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Assist in managing the daily operations of the pool and beach bar to ensure efficient and high-quality service.
• Monitor service standards and guest satisfaction, resolving issues promptly and professionally.
• Ensure cleanliness, hygiene, and safety standards are maintained across all areas.
• Support in planning and executing promotions, events, and seasonal activities to enhance guest engagement.
• Supervise and motivate the team, ensuring productivity and positive morale.
• Conduct daily briefings, allocate duties, and monitor performance.
• Support recruitment, onboarding, and training of team members.
• Ensure compliance with grooming, service, and brand standards.
• Build strong relationships with guests and anticipate their needs.
• Handle guest feedback and complaints, ensuring timely resolution.
• Create a welcoming and vibrant atmosphere in line with the brand image.
• Support in achieving revenue targets through upselling and promotions.
• Monitor costs, inventory, and stock levels, reducing wastage and controlling expenses.
• Assist in preparing reports, forecasts, and budgets.
• Ensure accurate billing and adherence to cash handling procedures.

Skills

Leadership

Guest Service

Team Management

Communication

English Fluency

POS Systems

Inventory Control

Budgeting

Education

Diploma or degree in Hospitality Management

Tools

POS systems

Job description

Fairmont Ajman is seeking an Assistant Manager for the Pool & Beach Bar to lead daily operations, ensure premium guest service, and drive guest engagement. Reporting to the Food & Beverage Manager, you will oversee service standards, staffing, and training, while maintaining brand quality across outlets.

The role requires 2–4 years in luxury F&B, strong leadership, and English fluency; experience with pool/beach environments is preferred.