Physical Security Officer

Dubai Air Navigation Services; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Dubai Air Navigation Services in Dubai is seeking a Pass Administration Coordinator to ensure timely processing of airport passes for employees, contractors and visitors. You will support applicants, gather documentation, and ensure compliance with security and policy requirements.

You will liaise with police, pass offices and authorities, maintain databases, and keep stakeholders informed of progress while following all information security policies.

Qualifications

• Minimum of 2 years’ experience in data processing and in an administration position.
• Knowledge of online/manual government pass application processes.
• Knowledge of airport security requirements, including physical access control.

Responsibilities

• Ensure the completion of all activities required to ensure all employees, contractors and visitors are fully supported and able to obtain the required passes on time.
• Support applicants in completing applications and obtaining supporting documentation, ensuring compliance with current requirements and policies.
• Follow correct procedures for all airport security and pass types; stay updated on process changes and update internal policies as required.
• Liaise with Police, Airport Pass Offices, airport authorities and applicants; track pass applications and inform applicants of progress.

Skills

Time Management

Team Work

Effective communication

Attention to details

Shows confidence in communication

Tact and discretion

Customer-focused service

Job description

ROLE PURPOSE:

To drive and deliver a compliant, effective and efficient service to all employees, contractors and visitors, relating to airport pass requirements, in order to achieve operational and business objectives

KEY ACCOUNTABILITIES:

Description

• Ensure the completion of all activities required to ensure all employees, contractors and visitors are fully supported and able to obtain the required passes on time.


• Supporting applicants in completing applications and obtaining any supporting documentation. Ensuring all documentation provided is fully compliant with current requirements and is managed in line with policy and statutory obligations.


• Responsible for ensuring the correct procedures for all types of airport security and other passes are followed. Keep up to date with any changes to the pass application process and ensure the update of the internal processes, procedures and policies as and when required.


• Liaison with key stakeholders including the Police, Airport Pass Offices, airport authorities and the applicants, track all pass applications and ensure applicants are kept informed of progress. Forming and maintaining professional working relationships with all stakeholders is essential.


• Manage the maintenance and updates to databases, files and trackers in line with operational, statutory and audit requirements, standards and policies and ensure data integrity at all times.


• Work efficiently and comply with all office systems, standards, policies and procedures.


• Answer all telephone calls professionally, promptly and effectively, redirect calls appropriately and where necessary take message and pass these to the correct person.


• Adhere to the applicable information security policies and procedures of dans.


• Attend Safety and Information Security awareness sessions conducted within dans.


• Undertakes similar or related duties as directed by senior management.

Knowledge & Experience:

• Minimum of 2 years’ experience in data processing and in and administration position


• Knowledge of online/manual government pass application processes


• Knowledge of airport security requirements, including physical access control


• Aviation industry experience preferable


• Knowledge of administration and management processes within a large organisation

Skills:

• Time Management skills


• Team Work


• Effective communication skills


• Attention to details and information monitoring


• Shows confidence in communication


• Tact and discretion when dealing with people and documents


• Customer-focused with a drive to deliver exceptional service