Administration Affairs Senior Officer

Dubai Civil Aviation Authority; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Dubai Civil Aviation Authority is seeking a Senior Administration Officer to oversee employee data, ID lifecycle, airport access permits, health insurance administration, and fleet operations. The role ensures regulatory compliance, effective governance, and high service standards across departments.

The incumbent will coordinate with external authorities, manage staff clearances, and provide advanced administrative reporting to support organizational efficiency.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Facilities Management, or related field.
• Master's degree in Business Administration, Public Administration, or related discipline preferred.
• Minimum 8 years of progressive experience in administrative management, facilities operations, or corporate support services; or 2 years with a Bachelor's degree; or fresh graduate with a Master's degree.

Responsibilities

• Oversee master employee database and lifecycle management of Staff ID Cards with quality control and security compliance.
• Manage issuance/renewal of judicial cards for eligible personnel with validation and regulatory adherence.
• Coordinate airport access permits with Dubai Airports for staff, visitors, and trainees.
• Oversee renewal and compliance of Airport Driving Permits, coordinating training with the airside department.
• Administer Enaya Health Card System with DHA, ensuring timely processing of member changes.
• Manage health service refunds and issue International Insurance Coverage Letters for staff on overseas assignments.
• Ensure fleet readiness, maintenance, and credential compliance for the official vehicle fleet.
• Lead staff clearance for resignations/transfers/terminations and provide reporting and insights to maintain service standards.
• Perform any other duties aligned with the section's mandate.

Skills

Administrative management

Facilities operations

Regulatory compliance

Staff security

Education

Bachelor's degree in related field

Master's degree in related discipline

Tools

Microsoft Office

NEBOSH certification

Customer Service Excellence Certification

Job description

Role Purpose:

The Senior Administration Officer is responsible for overseeing and coordinating key administrative, personnel credentialing, and operational support functions to ensure seamless service delivery across the organization. The role manages critical employee identification systems, airport access requirements, insurance administration, fleet readiness, and staff clearance processes while ensuring full compliance with regulatory and organizational standards. Through effective oversight, coordination with external authorities, and support to internal departments, the Senior Administration Officer enhances operational efficiency, strengthens administrative controls, and upholds high service and governance standards within the organization.

Key Responsibilities/Duties:

1. Employee Master Data & ID Lifecycle Management

Oversees the master employee database and ensures the full lifecycle management of Staff ID Cards, including issuance, renewal, verification, and quality control, while ensuring compliance with internal security standards.

2. Judicial Card Governance & Authorization

Manages and authorizes the issuance and renewal of judicial cards for eligible DCAA personnel, ensuring accuracy, eligibility validation, and adherence to regulatory requirements.

3. Airport Access Permit Management

Leads coordination with Dubai Airports to secure and monitor airport entry permits for permanent staff, outsourced personnel, visitors, and trainees, ensuring timely processing and adherence to airport security regulations.

4. Airport Driving Permit (ADP) Compliance

Oversees the renewal and compliance of Airport Driving Permits, coordinating mandatory ADP training with the Dubai Airports airside department and ensuring all authorized personnel maintain valid operational access.

5. Health Insurance Administration (Enaya System)

Supervises the administration of the Enaya Health Card System in coordination with DHA, ensuring timely processing of member additions, renewals, updates, and compliance with health insurance policies.

6. Insurance Claims & International Coverage Management

Manages the processing of health service fee refunds and oversees the issuance of International Insurance Coverage Letters for employees on official or overseas training missions, ensuring accuracy and timely facilitation.

7. Fleet Operations & Transportation Oversight

Ensures the operational readiness, maintenance, and tracking of the DCAA official vehicle fleet; oversees driver compliance with updated credentials and airport safety standards; and coordinates parking passes and visitor exit permits with Dubai Airports.

8. Employee Clearance & Administrative Reporting

Leads the staff clearance process for resignations, transfers, and terminations, ensuring all obligations and documentation are completed accurately; and provides advanced administrative support, reports, and operational insights to maintain high-quality service standards.

9. Other Duties

Perform any other tasks assigned that are consistent with the section's mandate and operational responsibilities.

Academic Qualifications:

• Bachelor's degree in Business Administration, Public Administration, Facilities Management, or a related field from a recognised university.
• Master's degree in Business Administration, Public Administration, or a related discipline is preferred.

Certifications:

• Microsoft Office
• Health, safety, and environmental management certification (e.g. NEBOSH or equivalent) — preferred.
• Customer Service Excellence Certification — preferred

Professional Experience:

• Minimum 8 years of progressive experience in administrative management, facilities operations, or corporate support services with a Diploma degree; or 2 years with a Bachelor's degree, or fresh graduate with a Master's degree.
• Proven experience in facilities management, property oversight, and administrative service delivery within a UAE government or regulatory entity.