Personal Shopper

The Luxury Closet

Dubai

On-site

AED 134,000 - 268,000

Full time

9 hours ago

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Benefits offered by this job

Employee discounts

Commission structure

Training

Growth opportunities

Job summary

The Luxury Closet in Dubai seeks an experienced luxury retail professional to join our premium team. You will deliver a personalized, high-touch shopping experience to prestigious clients and manage end-to-end sales with integrity and discretion.

Responsibilities include building lasting relationships, achieving sales targets, authenticating pre-owned items, and maintaining showroom standards. Fluency in Arabic and English is preferred, with additional French a plus; weekend hours required.

Qualifications

3+ years in luxury retail, resale, or premium customer service.
Strong client-focused selling skills and relationship building.
Knowledge of luxury brands and authentication processes.

Responsibilities

Deliver a personalized, premium shopping experience to high-value clients.
Build and maintain long-term relationships and achieve sales targets.
Upsell and cross-sell while preserving brand integrity.
Authenticate and quality-check pre-owned items; training provided if needed.
Maintain showroom standards and assist with inventory and merchandising.
Communicate return policies and resale conditions clearly; protect client confidentiality.

Skills

Luxury retail

Customer service

Sales-driven

Communication

Product knowledge

Multilingual

Tools

CRM

POS system

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

About Us

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

A young, dynamic and forward-thinking environment
Fast paced and very short decision times for changes
A canvas for you to truly excel
99% of uptime on sunshine

Responsibilities

Sales & Client Experience
Deliver a personalized, premium shopping experience to every client
Build and maintain long-term relationships with high-value customers
Achieve and exceed individual and store sales targets
Upsell and cross-sell luxury items while maintaining brand integrity
Product Knowledge & Authentication
Demonstrate in-depth knowledge of luxury brands (e.g., Hermès, Chanel, Rolex, Cartier, Louis Vuitton, etc.)
Accurately explain product condition, grading, and provenance
Support authentication and quality checks of pre-owned items (training provided if needed)
Inventory & Store Operations
Assist with receiving, tagging, pricing, and merchandising pre-owned luxury items
Ensure products are displayed according to luxury retail standards
Support inventory counts, stock organization, and loss prevention-
Customer Trust & Transparency
Clearly communicate return policies, warranties, and resale conditions
Handle customer inquiries and concerns professionally and discreetly
Maintain confidentiality and trust with clients and consignors

Requirements

Minimum 3 years of experience in luxury retail, resale, or premium customer service
Strong passion for luxury fashion, watches, and accessories
Excellent communication and interpersonal skills
Sales-driven with a client-centric mindset
High attention to detail and product presentation
Ability to work flexible hours, including weekends
Preferred Skills (Nice to Have)
Experience with pre-owned or resale luxury markets
Knowledge of authentication standards
CRM or POS system experience
Multilingual (Arabic, English, French is a plus)