Personal Concierge & Guest Relations

Waldorf Astoria Kuwait; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Hilton is seeking a Personal Concierge Agent to deliver exceptional hospitality. You will greet guests, handle special requests, and coordinate with departments to fulfill needs, ensuring memorable experiences.

The role involves direct guest contact, problem resolution, and personalized service throughout the stay. Join a team committed to the True Waldorf Service standard, with opportunities to exceed guest expectations, upsell services where appropriate, and contribute to a globally recognized

Qualifications

• Excellent interpersonal skills to ensure guest satisfaction.
• Patience and diplomacy to defuse difficult situations.
• Strong English communication, both written and spoken.
• Good numerical understanding for operations and billing.
• Proficiency with computer systems to log details and requests.

Responsibilities

• Greet guests, direct them in the lobby, and initiate a warm welcome.
• Serve as main contact for regular and VIP guests, briefing hotel teams on needs.
• Maintain positive guest and team member relationships and follow up on requests.
• Address guest queries promptly and escalate when necessary.
• Escort guests to rooms and explain hotel facilities and services.

Skills

Interpersonal skills

Patience & diplomacy

English proficiency

Numerical comprehension

Computer literacy

Job description

Hilton is seeking a Personal Concierge Agent to deliver exceptional hospitality. You will greet guests, handle special requests, and coordinate with departments to fulfill needs, ensuring memorable experiences.

The role involves direct guest contact, problem resolution, and personalized service throughout the stay. Join a team committed to the True Waldorf Service standard, with opportunities to exceed guest expectations, upsell services where appropriate, and contribute to a globally recognized