People Operations Specialist – Employee Services

The Elite Job; Fujairah City; On-site; AED 107,000 - 161,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Learning opportunities

Career advancement potential

Collaborative workplace

Work-life balance

Digital HR tools experience

Employee support programs

Inclusive work culture

Job summary

The Elite Job is seeking a dedicated People Operations Specialist – Employee Services to support daily HR operations and deliver a positive employee experience throughout the lifecycle. You will handle employee inquiries, onboarding, benefits administration, attendance, leave management, and related HR activities with discretion and professionalism.

Collaborate with HR managers, payroll teams, and department supervisors to ensure accurate information, timely responses, and compliant processes.

Qualifications

• Bachelor's degree in HR, Business Administration, Management or related field preferred.
• Diploma or professional qualification in HR administration or office management may be considered.
• Strong written and verbal English communication skills.
• Excellent organizational skills with ability to manage multiple tasks and deadlines.
• Good interpersonal skills with service-oriented approach.
• Attention to detail in handling HR documentation and transactions.
• Familiarity with HR information systems and document management.
• Willingness to learn new HR systems and processes.

Responsibilities

• Serve as primary point of contact for employee questions on HR policies, benefits, attendance, and general employment matters.
• Coordinate onboarding, transfers, promotions, and offboarding activities.
• Maintain accurate employee records and HR databases; prepare routine HR documents.
• Assist with leave, attendance, and benefits administration; liaise with payroll.
• Update HR information systems and generate routine reports on HR activities.
• Support process improvements and ensure confidentiality of HR data.

Skills

Communication skills

Organizational skills

Interpersonal skills

MS Office

HRIS familiarity

Discretion & confidentiality

Education

Bachelor's degree in HR or related field

Diploma in HR administration or office management

Tools

HRIS software

Job description

1. Job Summary

The Elite Job is seeking a dedicated, organized, and employee-focused People Operations Specialist – Employee Services to support daily human resources operations and deliver a positive employee experience throughout the employee lifecycle. This role is ideal for a professional who enjoys helping employees, maintaining accurate HR records, coordinating administrative processes, and ensuring that workplace policies and procedures are followed consistently.

The successful candidate will serve as a key point of contact for employee inquiries, HR documentation, onboarding, benefits administration, attendance records, leave management, and other essential people operations activities. The position requires strong communication skills, attention to detail, discretion, and the ability to manage multiple priorities in a professional and timely manner.

As part of the People Operations team, the specialist will collaborate with HR managers, recruitment professionals, payroll teams, department supervisors, and other internal stakeholders to ensure employees receive reliable support and accurate information. The role also contributes to improving HR workflows, maintaining confidentiality, strengthening employee engagement, and promoting a respectful and inclusive workplace culture.

The ideal candidate will be proactive, approachable, service-oriented, and committed to helping employees navigate HR processes efficiently while supporting the organizations broader people management objectives.

2. Key Responsibilities

Employee Services and Support

• Serve as a primary point of contact for employee questions related to HR policies, workplace procedures, benefits, leave entitlements, attendance, and general employment matters.
• Respond to employee inquiries through email, phone, internal communication platforms, or designated HR service channels.
• Provide clear, accurate, and timely information while maintaining a professional and approachable attitude.
• Direct complex employee concerns to the appropriate HR manager or specialist for further review.
• Track employee requests, monitor pending cases, and ensure issues are resolved within established service timelines.
• Maintain a positive employee experience by delivering consistent, respectful, and reliable HR support.

Employee Lifecycle Administration

• Coordinate administrative activities associated with new employee onboarding, including document collection, record creation, orientation scheduling, and internal introductions.
• Assist with employee transfers, promotions, role changes, departmental movements, and employment status updates.
• Support offboarding processes by coordinating exit documentation, clearance procedures, equipment returns, and employee record updates.
• Maintain accurate employee information throughout the employment lifecycle.
• Ensure relevant HR documents are completed, stored, and processed according to internal procedures.

HR Records and Documentation

• Maintain employee files, digital HR records, personnel databases, and document management systems.
• Verify employment details, personal information, job titles, reporting structures, and other employee data for accuracy.
• Prepare employment letters, confirmation letters, experience certificates, HR forms, and other routine documentation when authorized.
• Support periodic HR data reviews and audits to identify missing information, inconsistencies, and documentation gaps.
• Protect sensitive employee information and ensure access is limited to authorized personnel.

Leave, Attendance, and Benefits Administration

• Assist with the administration of leave requests, attendance records, holiday schedules, and related employee documentation.
• Coordinate with payroll and HR teams to resolve discrepancies involving attendance, leave balances, and employee information.
• Provide employees with general guidance regarding available benefits and the procedures for accessing them.
• Support benefits enrollment, employee data updates, and routine benefits-related inquiries.
• Maintain accurate records of approved leave, employee absences, and relevant HR transactions in accordance with company policies.

HR Systems and Process Improvement

• Update and maintain HR information systems, employee databases, and service tracking tools.
• Generate routine reports relating to employee records, onboarding progress, HR service requests, and administrative activities.
• Identify opportunities to simplify repetitive processes, reduce administrative errors, and improve response times.
• Assist in implementing standardized HR procedures, templates, checklists, and employee self-service resources.
• Support the adoption of digital HR tools and automated workflows where appropriate.

Policy Compliance and Confidentiality

• Follow company policies, internal procedures, applicable employment requirements, and established data protection practices.
• Handle confidential employee information with integrity and discretion.
• Support HR audits, compliance reviews, and documentation checks when required.
• Escalate sensitive employee matters, potential policy violations, and unresolved concerns to the appropriate HR leadership.
• Maintain professional boundaries and ensure employee information is shared only for legitimate business purposes.

Collaboration and Employee Experience

• Work closely with recruitment, payroll, learning and development, employee relations, and departmental teams.
• Assist with employee engagement initiatives, internal communications, workplace announcements, and HR events.
• Gather employee feedback regarding HR services and identify recurring issues that may require process improvements.
• Help develop and maintain employee guides, frequently asked questions, and internal HR knowledge resources.
• Contribute to a supportive, inclusive, and well-organized workplace environment.

3. Required Skills and Qualifications

A bachelors degree in Human Resources, Business Administration, Management, Psychology, or a related field is preferred.

A diploma or relevant professional qualification in HR administration or office management may also be considered.

Strong written and verbal communication skills in English.

Excellent organizational skills and the ability to manage multiple tasks, deadlines, and employee requests.

Good interpersonal skills, with a service-oriented and employee-focused approach.

Strong attention to detail when handling employee information, documentation, and HR transactions.

Basic understanding of HR administration, employee lifecycle processes, and workplace policies.

Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook, or comparable productivity tools.

Familiarity with HR information systems, employee databases, ticketing systems, or digital document management platforms is an advantage.

Ability to maintain confidentiality and exercise sound professional judgment.

Willingness to learn new HR systems, procedures, and organizational practices.

A collaborative mindset and the ability to work effectively with employees and colleagues at different organizational levels.

4. Experience

Candidates with approximately 1–3 years of experience in human resources, employee services, HR administration, office administration, or a related support role are preferred.

Relevant experience may include:

• Responding to employee inquiries and providing administrative HR support.
• Maintaining personnel records and updating employee databases.
• Coordinating onboarding, offboarding, and employee documentation.
• Supporting attendance tracking, leave administration, benefits coordination, or payroll-related data verification.
• Preparing HR reports and maintaining confidential business records.
• Using spreadsheets, HR software, or digital case management systems.

Candidates with less experience may also be considered if they demonstrate strong organizational abilities, communication skills, professionalism, and a genuine interest in building a career in human resources.

Previous experience in a shared services environment, a growing organization, or a high-volume employee support function would be beneficial but is not essential.

5. Working Hours

Working arrangements will depend on business requirements and the employment agreement.

Employment Type: Full-time.

Typical Schedule: Monday to Friday, with standard business hours.

Indicative Working Hours: Approximately 8 hours per day, excluding breaks, subject to company policy and local requirements.

Work Arrangement: On-site, hybrid, or remote, depending on the positions approved location and operational needs.

Flexibility: Occasional adjustments may be required to support employees across different departments, locations, or time zones.

Availability: Participation in scheduled HR meetings, onboarding sessions, and employee service activities may be required.

The final schedule, location, and any remote-working arrangements will be communicated during the recruitment process.

6. Knowledge, Skills, and Abilities

Human Resources Knowledge

• Understanding of fundamental HR administration and employee service principles.
• Awareness of employee lifecycle processes, personnel documentation, attendance management, and leave administration.
• Familiarity with the importance of consistent policy application and accurate recordkeeping.
• Willingness to develop knowledge of applicable employment regulations and company procedures.

Communication and Interpersonal Skills

• Ability to explain HR procedures in clear, simple, and professional language.
• Confidence in communicating with employees, managers, and internal stakeholders.
• Ability to listen carefully, understand employee concerns, and respond appropriately.
• Capacity to manage sensitive conversations with patience, respect, and discretion.

Organization and Problem-Solving

• Ability to prioritize urgent requests while maintaining accuracy across routine administrative tasks.
• Strong follow-up skills to ensure employee requests are resolved efficiently.
• Ability to identify documentation errors, investigate routine discrepancies, and coordinate appropriate corrections.
• A structured approach to managing records, deadlines, and recurring responsibilities.

Technical Skills

• Competence in spreadsheets, document preparation, email management, and online collaboration tools.
• Ability to learn HRIS platforms, employee portals, digital filing systems, and service request tools.
• Basic reporting and data management skills.
• Awareness of data security, access controls, and safe handling of confidential information.

Professional Abilities

• Demonstrates integrity, accountability, reliability, and sound judgment.
• Maintains confidentiality when handling sensitive employee records.
• Works independently on routine assignments and collaborates effectively on complex matters.
• Adapts to changing priorities, new systems, and evolving HR processes.
• Demonstrates a commitment to continuous learning and service quality.

7. Benefits

The Elite Job aims to provide a supportive professional environment in which employees can contribute meaningfully and develop their capabilities. Depending on the employment arrangement and applicable company policies, potential benefits may include:

• Competitive Compensation: Salary aligned with the candidates experience, qualifications, responsibilities, and applicable market conditions.
• Professional Development: Opportunities to strengthen HR administration, employee services, reporting, and people management skills.
• Learning Opportunities: Access to relevant training, workshops, and professional development resources where available.
• Career Advancement: Potential opportunities to progress into HR generalist, employee relations, HR operations, benefits administration, or people operations leadership roles.
• Collaborative Workplace: The opportunity to work with colleagues across HR and other business functions.
• Work-Life Balance: Clearly defined responsibilities and working arrangements that support sustainable performance.
• Digital Work Experience: Exposure to HR information systems, employee self-service tools, and modern administrative workflows.
• Employee Support Programs: Access to applicable company benefits and support programs, as specified in the employment agreement.
• Inclusive Work Culture: A professional environment that values respect, teamwork, fairness, and continuous improvement.

Specific benefits, eligibility requirements, compensation, and work arrangements will be confirmed by the employer during the hiring process.

8. Why Join The Elite Job?

Joining The Elite Job as a People Operations Specialist – Employee Services offers an opportunity to contribute to one of the most important functions within an organization: supporting its people.

This position is suited to professionals who want to combine administrative expertise with meaningful employee interaction. Rather than focusing solely on paperwork, the role provides opportunities to improve how employees access HR services, understand workplace procedures, and navigate important employment milestones.

Make a Difference in the Employee Experience

Your work will help employees receive timely information, accurate documentation, and dependable assistance when they need it.

Develop Practical HR Expertise

You will gain experience across onboarding, employee records, benefits coordination, leave administration, HR systems, and service delivery.

Build a Strong Career Foundation

The role provides a valuable foundation for future opportunities in HR operations, employee relations, talent management, payroll coordination, and broader human resources responsibilities.

Contribute to Better HR Processes

You will have opportunities to identify administrative challenges, improve workflows, and help make HR services more efficient and accessible.

Work Collaboratively Across Teams

You will interact with employees, managers, and HR professionals, building communication, coordination, and problem-solving skills that are valuable throughout your career.

The Elite Job welcomes individuals who demonstrate professionalism, empathy, accountability, and a commitment to delivering high-quality employee services.