People Operations Associate, Middle East

Contentsquare; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Contentsquare is seeking an Immigration & Administration Specialist to manage visa lifecycles, residency IDs, labor cards, and related government portal submissions for our UAE and KSA operations. You’ll ensure compliance and support the local GM on corporate administrative duties.

Ideal candidates will have hands-on experience with KSA/UAE portals (Qiwa, Muqeem, MOHRE, ICP), strong English and Arabic communication, meticulous record management, and a proactive approach to secure, efficient

Qualifications

• Experience in Immigration/Admin with KSA/UAE labor laws.
• Strong English and Arabic written/spoken proficiency.
• Excellent record keeping and confidentiality practices.

Responsibilities

• Manage visa lifecycles, residency IDs and labor cards for UAE and KSA.
• Handle government portal submissions (Qiwa, Muqeem, MOHRE, ICP) and related compliance tasks.
• Support onboarding/offboarding and corporate administrative duties.

Skills

Immigration management

KSA & UAE portals

Arabic & English

Discretion

Tools

Qiwa

Muqeem

MOHRE

ICP

Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

About the job:

The incumbent is responsible for managing administrative and employee immigration processes for the Company’s workforce across Saudi Arabia and the United Arab Emirates. This role ensures total compliance with local, ministries and government portals in both countries, acting as the point of contact, supporting the local General manager on corporate administrative duties.

What you’ll do:

Immigration & Government Relations (KSA & UAE):

• Employee Immigration & Visa Management: Support the visa lifecycle, including the employment visas and family sponsorship for both local and foreign expatriate employees in KSA and the UAE.
• Residency & ID Processing: Oversee the issuance, renewal and cancellation of KSA Iqamas and UAE Emirates IDs and Labor cards. Ensure zero lapses in residency validities.
• Government Portal Management: KSA - Operate and process applications through Saudi government portals, including Qiwa, Muqeem, Mudad, and GOSI (General Organization for Social Insurance). UAE - Operate and process applications through UAE portals such as MOHRE (Ministry of Human Resources and Emiratisation), ICP and relevant Free Zone or Mainland authority portals.
• Medical & Biometrics: Coordinate mandatory medical fitness tests and biometric appointments for new arrivals and work visa renewals in both jurisdictions.

General Administration & Corporate Compliance:

• Chamber of Commerce (COC): Handle the preparation, submission, and attestation of corporate documents, contracts, and letters through the Saudi Chamber of Commerce and relevant UAE equivalents.
• Corporate Memberships & Licences: Track, process, and renew vital company memberships and professional council registrations (eg. Saudi Council of Engineers, or UAE trade licenses).
• Document Authentication: Coordinate with ministries (e.g., MOFA, Ministry of Justice) and embassies for the legalization and attestation of employee certificates and corporate documents.
• Office Administration: Oversee general office management duties, including handling vendor contracts (insurance, facilities, office supplies).

Onboarding & Offboarding (Local & Foreign Hires)

• Employee Onboarding: Coordinate the setup of IT equipment and workspaces and support new employees with any local compliance (eg. opening local bank accounts).
• Record Management: Create, maintain and securely store both physical and digital personnel files, ensuring all mandatory statutory documents are up to date.
• Employee Offboarding: Manage the offboarding administrative checklist, including return of company assets, processing work visa cancellations and clear labor cards.

What you’ll need to succeed:

• Experience: Experience in an Immigration/Admin capacity, heavily focused on KSA and UAE labor laws
• Technical Knowledge: Deep, hands-on familiarity with KSA (Qiwa, Muqeem, GOSI, Mudad) and UAE (MOHRE, ICP) immigration and labor portals and their regulatory frameworks.
• Language & Organizational Skills: Full professional proficiency in both English and Arabic (written and spoken) is mandatory for effectively drafting official letters and navigating government portals. High attention to detail with the ability to manage visa timelines.
• Discretion: Proven ability to handle highly confidential employee data and sensitive corporate compliance documents securely.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Lifestyle allowance
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.