Specialist, Workplace Experience

Checkout.com; Dubai; Hybrid; AED 180,000 - 280,000; Full time

Job summary

Checkout.com in Dubai is seeking a highly motivated Workplace Experience Specialist to manage our offices across the MENA region. You will ensure a welcoming, well‑functioning workplace for employees and visitors while handling space, safety, vendors, and events.

Based in Dubai with a three‑day in‑office presence, you will drive employee engagement, report KPIs, and collaborate with landlords to deliver a gold standard working experience across multiple sites, supporting a fast‑growing, global

Qualifications

• Demonstrable experience in workplace/facilities management within a fast-paced, global start-up.
• Experience managing multi-site building operations across borders.
• Strong understanding of building compliance and relevant legislation.
• Proficient with MS Office, Excel, Outlook and Google Apps.
• Excellent interpersonal and communication skills.

Responsibilities

• Act as the office ambassador for a welcoming and well-functioning workplace for employees and visitors.
• Serve as the first point of contact for Workplace Experience across MENA.
• Manage workplace operations including space, health and safety, visitors, security, maintenance, vendors and events.
• Plan and execute employee engagement events to foster community and wellbeing.
• Keep stakeholders informed of all Workplace operations.
• Collaborate with landlords to deliver a gold-standard experience for employees.
• Drive regional Workplace management changes for operational excellence.
• Report on KPIs and SLAs; manage budgets for all sites.
• Ensure compliance with health, safety and security laws in the region.
• Collaborate with the global Workplace team on initiatives and projects.
• Serve as the Workplace Service Desk administrator, ensuring SLAs are met.
• The role is based in Dubai and requires a minimum of 3 days in-office presence.

Skills

Workplace management

Facilities management

Global start-up experience

Multi-site operations

Cross-border operations

Tools

MS Office

Excel

Outlook

Google Apps

Job description

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

We are actively seeking a highly motivated and enthusiastic Workplace Experience Specialist to manage our offices across MENA.

You will take care of the smooth running and general happiness of our offices and colleagues, with a ‘can-do’ attitude, always thinking two steps ahead. Passion and enthusiasm will be key, driving forward new processes and procedures as we continue to scale.

What you’ll be doing:

• Act as the office ambassador, ensuring a welcoming and well-functioning workplace for employees and visitors
• Serve as the first point of contact for all Workplace Experience matters across MENA
• Manage all aspects of Workplace operations inclusive of space management, in-office experience, health and safety, visitors, security, maintenance, vendor management and local and global events.
• Plan and execute employee engagement events that foster community, culture, and well-being.
• Ensure key stakeholders are kept well informed of all Workplace operations
• Collaborate on a daily basis with our landlords to ensure and provide a gold working experience to all our employees
• Drive strategic change in region for the Workplace management area to ensure operational excellence
• Report on KPIs and SLAs
• Budget management for all sites
• Operate in line with all CKO Procurement policies
• Manage third party vendors, ensuring SLAs and KPIs are developed and regularly reviewed.
• Ensure we are legally compliant for all matters concerning health, safety and security in the region.
• Collaborate with the wider Workplace team on global initiatives and strategic projects.
• Administrator of the Workplace Service Desk, ensuring globally set SLAs are met by team.
• The role is based in Dubai and requires a minimum of 3 days in-office presence

About you:

• Demonstrable experience as a Workplace/Facilities management professional in a fast-paced, global start-up environment #athletemindset
• Proven experience managing multi-site building operations cross borders
• Solid understanding of building compliance and relevant legislation
• Intermediate proficiency with MS Office, Excel, Outlook and Google Apps
• Great interpersonal skills and ability to interact and communicate with influence #talkstraight
• Proactive and solutions focused with a #customer mind to create the best experience possible
• Attention to detail and strong organizational skills to #betheowner on your daily tasks and projects
• Strong vendor / contract management and negotiation skills to help our business to #runlean
• Ability to handle administrative details independently while exercising good judgment in keeping team members and stakeholders informed
• Hands-on, always ready to roll up your sleeves and go above and beyond for our #oneteam Excellent written and communication skills

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram