People & Culture Officer

AccorHotel; Dubai; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

Novotel & Ibis Gate Hotels, part of Accor, seeks a People & Culture Officer to support Heartist relations, onboarding, payroll data, visas, and compliance with UAE Labour Law. You will partner with the P&C Director to foster a positive, inclusive workplace and uphold Accor values across the UAE hospitality team.

You will manage HR records, assist in recruitment, and coordinate training and recognition events, helping Heartists thrive and deliver exceptional guest experiences.

Formación

• Bachelor’s degree in HR, business, or related field.
• 2–3 years of HR experience in UAE hospitality.
• Strong knowledge of UAE Labour Law and immigration procedures.
• Excellent English communication; Arabic beneficial.
• Proficient in HRIS (Oasys) and MS Office.

Responsabilidades

• Serve as primary contact for Heartist inquiries with policy guidance.
• Support P&C Director in grievances, disciplinary matters, and conflict resolution.
• Assist in Heartist engagement initiatives, welfare programs, and recognition events.
• Maintain confidential Heartist records and ensure privacy compliance.
• Assist with onboarding, transfers, promotions, and offboarding processes.
• Assist with payroll data and visa applications; liaise with PRO.

Conocimientos

HR knowledge

Interpersonal skills

English communication

Empathy & confidentiality

Educación

Bachelor's degree in HR or related

Herramientas

HRIS (Oasys)

MS Office

Descripción del empleo

As a People & Culture Officer at Novotel & Ibis Gate Hotels, you will be a key contributor to fostering a vibrant and supportive environment where our Heartists can thrive. You will provide crucial support across the entire HR spectrum, ensuring seamless daily operations, maintaining positive employee relations, and championing our Pullman culture. This role requires a proactive and empathetic individual dedicated to upholding Accor values and ensuring compliance with UAE Labor Law, all while contributing to an exceptional experience for both our guests and our team.

Key Responsibilities:

Heartist Relations & Engagement:

• Serve as a primary point of contact for Heartist inquiries, offering accurate information and guidance on P&C policies, benefits, and procedures with a friendly and helpful approach.
• Support the P&C Director in addressing Heartist grievances, disciplinary matters, and conflict resolution, always ensuring fairness, consistency, and alignment with our values.
• Actively assist in organizing and promoting Heartist engagement initiatives, welfare programs, team-building activities, and recognition events that celebrate our successes.
• Contribute to cultivating a positive, inclusive, and high-performance work culture reflective of the Pullman brand.

Administration & Compliance:

• Maintain meticulous and confidential Heartist records (both physical and digital), ensuring data integrity and compliance with privacy regulations.
• Manage the complete Heartist lifecycle administration, including efficient onboarding, transfers, promotions, and offboarding processes.
• Prepare official P&C -related letters, certificates, and reports accurately and in a timely manner.
• Assist with payroll preparation by providing accurate data on attendance, leave, and new hires/leavers to the Finance department.
• Process visa applications, renewals, and cancellations, ensuring strict adherence to UAE immigration laws and liaising with the PRO.

Recruitment & Talent Acquisition Support:

• Coordinate and support the recruitment process from job posting to offer generation, ensuring a smooth experience for candidates and hiring managers.
• Schedule interviews, conduct initial screenings, and manage candidate communication.
• Facilitate a welcoming and efficient onboarding experience for all new Heartists, ensuring they feel integrated into the Pullman family from day one.

Policy & Procedure Adherence:

• Ensure consistent application of hotel policies and procedures, as well as strict adherence to UAE Labor Law.
• Assist in communicating policy updates and changes to Heartists effectively.
• Support internal and external P&C audits as required.Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.

Qualifications

Desired Candidate Profile

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 2-3 years of experience in a Human Resources role, preferably within the hospitality industry in the UAE.
• Solid understanding of UAE Labor Law and immigration procedures.
• Excellent verbal and written communication skills in English; Arabic is a plus.
• Strong interpersonal skills with the ability to build rapport and trust with Heartists at all levels.
• High level of empathy, discretion, and confidentiality.
• Proficient in HRIS systems (Oasys, or similar) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational skills with keen attention to detail and the ability to manage multiple priorities.
• A proactive approach, with the ability to anticipate needs and resolve issues effectively.
• Commitment to continuous learning and professional development.