People & Culture Manager

Accorhotel; Dubai; On-site; AED 335,000 - 614,000; Full time

Benefits offered by this job

Learning & development

Career growth

Employee discounts

Community & sustainability

Diversity & inclusion

Job summary

Mövenpick Hotel Jumeirah Beach is seeking a senior People & Culture leader to oversee daily HR operations on-site in Dubai, working with the Cluster GM and Accor Shared Services. You will drive recruitment, onboarding, employee relations, performance management, and offboarding while coordinating learning and development activities to strengthen skills and service standards.

You will partner with department heads to implement policies, manage training plans, and lead engagement initiatives.

Qualifications

• Previous hospitality People & Culture management experience.
• Strong hotel HR operations knowledge: recruitment, onboarding, ER, performance.
• UAE employment requirements and HR administration knowledge.
• Learning & Development support, training coordination and tracking.
• Excellent communication, interpersonal, organisational and problem-solving skills.
• Ability to lead a multicultural team with discretion and good judgment.
• Proficiency in HR systems, MS Office and HR/reporting.
• Degree in HR or related field preferred.

Responsibilities

• Lead hotel People & Culture operations, including recruitment, onboarding, ER, performance, and offboarding.
• Be the on-site P&C contact for Heartists and department heads.
• Collaborate with Accor Shared Services to implement policies and initiatives.
• Address employee concerns with fairness, confidentiality, and professionalism.
• Coordinate Learning & Development with the L&D team and annual training calendar.
• Identify training needs and facilitate orientation, induction, and relevant sessions.
• Coordinate mandatory learning and maintain accurate training records.
• Monitor training completion and follow up on outstanding requirements.
• Support talent development, succession planning, and internal mobility.
• Lead engagement, recognition, wellbeing, and inclusion activities.
• Maintain employee records, HR system data, payroll inputs, benefits and leave.
• Support manning reviews, workforce planning, budgeting, reporting, and audits.
• Coordinate visas, insurance, accommodation with relevant teams.
• Ensure alignment with employment requirements, Accor policies, and P&C standards.

Skills

People & Culture leadership

Communication skills

Interpersonal skills

Problem solving

HR systems & reporting

HR administration

MS Office

Staff development

Education

Degree in HR / Hospitality / Business

Job description

Lead the People & Culture function on site at the hotel , working closely with the Cluster General Manager and Accor Shared Services - Cluster Director of People & Culture. Provide daily support to Heartists and department leaders, while coordinating Learning & Development activities to strengthen skills, service standards, and employee growth.

Job Description

• Manage the hotel's daily People & Culture operations, including recruitment, onboarding, employee relations, performance management, and offboarding.
• Act as the hotel's on-site People & Culture contact, providing accessible support and guidance to Heartists and department heads.
• Work closely with Accor Shared Services to implement policies, processes, and people initiatives.
• Handle employee concerns and disciplinary matters with fairness, professionalism, and confidentiality.
• Provide on-site Learning & Development support in coordination with the Accor Shared Services L&D team.
• Identify training needs with department heads and coordinate the hotel's annual training plan and calendar.
• Facilitate orientation, brand induction, and relevant training sessions, and support departmental trainers.
• Coordinate mandatory learning, including human rights and safeguarding programmes, and maintain accurate training records.
• Monitor training completion and effectiveness, following up with departments on outstanding requirements.
• Support talent development, succession planning, internal mobility, and career progression.
• Lead hotel engagement, recognition, wellbeing, and inclusion activities, including engagement survey action plans.
• Maintain employee records and HR system data, and coordinate payroll inputs, benefits, and leave administration.
• Support manning reviews, workforce planning, budgeting, reporting, and audits.
• Coordinate employee services, including visas, insurance, and accommodation, with the relevant teams.
• Ensure alignment with applicable employment requirements, Accor policies, and People & Culture standards.

• Previous experience in a hospitality People & Culture management role.
• Strong knowledge of hotel HR operations, employee relations, recruitment, and performance management.
• Working knowledge of UAE employment requirements and HR administration.
• Experience supporting Learning & Development within a hotel, including training coordination, facilitation, and completion tracking.
• Strong communication, interpersonal, organisational, and problem-solving skills.
• Ability to support a multicultural team and handle sensitive matters with discretion and sound judgement.
• Confidence collaborating with hotel leaders, departmental trainers, and shared-services teams.
• Proficiency in HR systems, Microsoft Office, and HR and training reporting.
• A degree in Human Resources, Hospitality Management, Business Administration, or a related field is preferred.
• Previous Accor experience and familiarity with a shared-services model are an advantag

Join our Heartist® team at Mövenpick Hotel Jumeirah Beach and bring your passion for hospitality to life.

• Access learning and development opportunities through Accor.
• Explore career growth opportunities within the hotel and across Accor's global network.
• Enjoy employee benefits and hotel discounts through the ALL Heartists programme.
• Contribute to community and sustainability initiatives.
• We are committed to diversity and inclusion and welcome talent from all backgrounds.