People & Culture Manager

SmartRecruiters, Inc.; Dubai; On-site; AED 180,000 - 360,000; Full time

Benefits offered by this job

All Heartists Discounts

Employee benefits

Job summary

Mövenpick Hotel Jumeirah Beach, part of Accor, seeks a hands-on Head of People & Culture to lead on-site HR operations, recruitment, and employee relations. You will collaborate with the Cluster GM and Accor Shared Services to implement policies and develop Heartists through structured L&D programs.

Responsibilities include managing onboarding, performance management, training planning, and maintaining HR records, while supporting payroll inputs, leave administration, and visas where needed.

Qualifications

• Previous experience in a hospitality People & Culture management role.
• Strong knowledge of hotel HR operations, employee relations, recruitment, and performance management.
• Working knowledge of UAE employment requirements and HR administration.
• Experience supporting Learning & Development within a hotel, including training coordination, facilitation, and completion tracking.
• Strong communication, interpersonal, organisational, and problem-solving skills.
• Ability to support a multicultural team and handle sensitive matters with discretion and sound judgement.
• Confidence collaborating with hotel leaders, departmental trainers, and shared-services teams.
• Proficiency in HR systems, Microsoft Office, and HR and training reporting.
• A degree in HR, Hospitality Management, Business Administration, or a related field is preferred.
• Previous Accor experience and familiarity with a shared-services model are an advantage

Responsibilities

• Lead hotel’s People & Culture operations on site, including recruitment, onboarding, employee relations, and offboarding.
• Act as on-site P&C contact, providing support and guidance to Heartists and department heads.
• Coordinate Learning & Development activities with Accor Shared Services L&D team.
• Identify training needs and coordinate the annual training plan and calendar.
• Facilitate orientation, brand induction, and relevant training sessions for teams.
• Maintain training records and monitor completion and effectiveness.
• Support talent development, succession planning, and internal mobility.
• Lead engagement, wellbeing, and inclusion initiatives and engagement survey action plans.
• Coordinate payroll inputs, benefits, and leave administration; assist manning reviews and budgeting.
• Ensure alignment with Accor policies and People & Culture standards.

Skills

HR operations

Employee relations

Recruitment

Performance management

Communication

Multicultural teamwork

Education

Degree in HR / Hospitality / Business Administration

Job description

Mövenpick Hotel Jumeirah Beach, part of Accor, is a five-star hotel located on The Walk in Dubai’s vibrant Jumeirah Beach Residence. With 297 rooms and suites, distinctive dining experiences, and leisure facilities close to the beach, the hotel welcomes guests from around the world.

Join our Heartist® team and bring your passion for hospitality to life, creating memorable guest experiences through warm service, teamwork, and genuine care.

Job Description

Lead the People & Culture function on site at the hotel, working closely with the Cluster General Manager and Accor Shared Services - Cluster Director of People & Culture. Provide daily support to Heartists and department leaders, while coordinating Learning & Development activities to strengthen skills, service standards, and employee growth.

Job Description

• Manage the hotel’s daily People & Culture operations, including recruitment, onboarding, employee relations, performance management, and offboarding.
• Act as the hotel’s on‑site People & Culture contact, providing accessible support and guidance to Heartists and department heads.
• Work closely with Accor Shared Services to implement policies, processes, and people initiatives.
• Handle employee concerns and disciplinary matters with fairness, professionalism, and confidentiality.
• Provide on‑site Learning & Development support in coordination with the Accor Shared Services L&D team.
• Identify training needs with department heads and coordinate the hotel’s annual training plan and calendar.
• Facilitate orientation, brand induction, and relevant training sessions, and support departmental trainers.
• Coordinate mandatory learning, including human rights and safeguarding programmes, and maintain accurate training records.
• Monitor training completion and effectiveness, following up with departments on outstanding requirements.
• Support talent development, succession planning, internal mobility, and career progression.
• Lead hotel engagement, recognition, wellbeing, and inclusion activities, including engagement survey action plans.
• Maintain employee records and HR system data, and coordinate payroll inputs, benefits, and leave administration.
• Support manning reviews, workforce planning, budgeting, reporting, and audits.
• Coordinate employee services, including visas, insurance, and accommodation, with the relevant teams.
• Ensure alignment with applicable employment requirements, Accor policies, and People & Culture standards.

Qualifications

• Previous experience in a hospitality People & Culture managementrole.
• Strong knowledge of hotel HR operations, employee relations, recruitment, and performance management.
• Working knowledge of UAE employment requirements and HR administration.
• Experience supporting Learning & Development within a hotel, including training coordination, facilitation, and completion tracking.
• Strong communication, interpersonal, organisational, and problem‑solving skills.
• Ability to support a multicultural team and handle sensitive matters with discretion and sound judgement.
• Confidence collaborating with hotel leaders, departmental trainers, and shared‑services teams.
• Proficiency in HR systems, Microsoft Office, and HR and training reporting.
• A degree in Human Resources, Hospitality Management, Business Administration, or a related field is preferred.
• Previous Accor experience and familiarity with a shared‑services model are an advantag

Additional Information

Join our Heartist® team at Mövenpick Hotel Jumeirah Beach and bring your passion for hospitality to life.

• Access learning and development opportunities through Accor.
• Explore career growth opportunities within the hotel and across Accor’s global network.
• Enjoy employee benefits and hotel discounts through the ALL Heartists programme.
• Contribute to community and sustainability initiatives.

We are committed to diversity and inclusion and welcome talent from all backgrounds.