Learning and Development Manager

Fairmont Hotels & Resorts; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

Fairmont The Palm is seeking a Learning & Development professional to identify training needs and develop cost‑effective initiatives supporting hotel goals. You will oversee onboarding, policy adherence and the overall training calendar with ownership of quarterly programs.

You will partner with Department Heads to tailor programs, monitor budgets, and drive guest‑centric service culture across Heartists while refining PDPs and annual plans.

Qualifications

• Leadership experience in L&D within hospitality
• Knowledge of luxury hotel standards
• Strong oral and written communication skills
• Ability to train and develop team members
• Excellent organizational skills
• Strong presentation skills
• Analytical and computer literacy

Responsibilities

• Collaborate with management to ensure onboarding and training programs are in place for Heartists.
• Oversee on‑the‑job training tools and lead ongoing training initiatives with record-keeping.
• Coordinate new hire orientation to create a positive first impression and emphasize guest service culture.
• Ensure attendance by new hires and leadership in training programs.
• Develop an annual Training Plan aligned to appraisal and PDP goals and hotel objectives.
• Liaise with Department Heads to identify training needs and arrange courses and actions.
• Monitor the training budget with the Director of Talent & Culture and adjust as needed.
• Source, schedule and deliver training courses from the calendar to maximize participation.
• Provide advisory support on training opportunities, career paths, and qualifications.
• Build links with universities, training providers and other partners.

Skills

Leadership

Communication

Training delivery

Organization

Presentation

Analytical skills

Computer skills

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

JOB SUMMARY:

Reporting to the Director of Talent & Culture & Director, the Learning & Development will be responsible to identifies training needs and develops cost effective training initiatives to achieve the hotel's goals. He/She will also monitor, in coordination with Departmental Leaders, the correct application of policies, standards and procedures.

Main Job Responsibilities

• Collaborates with management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
• Ensure HODs use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conducts training, when needed.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for Heartists and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs.
• Develop an effective annual Training Plan which meets the needs of Heartists as outlined in Annual Appraisal and PDP and which assists the hotel achieve its goals and objectives.
• Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
• With support of Director of T&C, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.
• Identify from Guest Feedback, Voice of Guest, Guest Satisfaction Survey and other sources the potential training needs and actions where required.
• Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
• Develop, source and conduct training courses scheduled in the training calendar.
• Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other P&C issues.
• Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
• Maintain accurate and up to date records of all training activities.
• Ensure all requests for training by ambassadors are responded to in a timely manner and follow up is conducted where appropriate.
• Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs.
• Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.

Qualifications

• Previous experience of leadership in the L&D in hospitality section
• Knowledge of luxury hotel standards
• Strong oral and written communication skills
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills
• Strong presentation skills
• Analytical skills
• Computer skills

Additional Information

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