People & Culture Coordinator

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Fairmont The Palm in Dubai seeks an organized administrative professional to support the People & Culture department. You will manage documents, handle calls and visitors, and ensure smooth office operations in a luxury hotel environment.

Responsibilities include HR process support, staff file maintenance, event coordination, and collaboration with external vendors. Strong communication and discretion are essential in this role.

Qualifications

• Previous administration or People & Culture experience required.
• Proficient with Microsoft Windows; knowledge of Oasys is a plus.
• University/College degree in a related discipline is an asset.
• Strong interpersonal and problem-solving abilities with a flexible attitude.

Responsibilities

• Assist in day-to-day operations of the People & Culture department.
• Maintain documents and ensure compliance with hotel policies.
• Prioritize calls and visitors, schedule appointments as required.
• Provide office administration duties including correspondence, mail, photocopying and supplies.
• Maintain confidential filing system and staff records.
• Support heartists in HR processes such as exit procedures and documentation.
• Coordinate communications via social channels for staff events and announcements.
• Handle insurance enrollments, changes and related admin tasks.
• Assist L&D with trackers, posters and recognition programs.

Skills

Administration experience

Communication skills

Organizational skills

Degree preferred

Microsoft Windows

Oasys knowledge

Interpersonal skills

Problem solving

Flexibility

Confidentiality

Teamwork

Empathy

Flexible hours

Education

University/College degree in related discipline

Tools

Oasys

Job description

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Consistently offer professional, friendly and engaging service.
• Assist in the day-to-day operations of thePeople & Culture department.
• Maintaining flow of documents & ensuring they are as per Hotel policies.
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required.
• Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.
• Maintain confidential filing system for correspondence, policies, standards, regulations and various matters related to the office.
• Maintain lockers inventory and conduct spot check to ensure high standard of hygiene at all time. Be in charge of the overall Back of House areas including cafeteria, First Aid room, corridors, washrooms, lounges and ensure they are spotless and tidy at all time. Assist and lead the quarterly pest control in the lockers, with the support of the Hygiene Manager.
• Assist heartists in exit checklist, clearance, exit interview and resignation process.
• Ensuring the timely posting of pictures from heartist events on the appropriate communication channels, such as Facebook, WhatsApp, LinkedIn, Back of House Area.
• Process letter Requests from heartists (Salary, Employment, Experience Certificates).
• Filing of all heartist documents on a regular basis and maintaining up to date heartist files.
• Processing of new heartists, changes of status and separations in Oasys
• Updating the monthly attendance for P&C in Oasys.
• Birthday Calendar, preparation and sending to all heartists via email.
• Assist and lead the P&C activities and events throughout the year, such as but not limited to, Townhall, sport events, cafeteria events, CSR activities, accommodation gatherings, national days…
• Assist our heartists in any request they might have such as banks issues, cafeteria, insurances and display empathy and flexibility even outside of the work hours when necessary.
• Handle all decorations related to P&C, in the office, cafeteria, Back of House for all events and celebrations
• Liaise with our agents to book our heartists’ vacations tickets.
• In charge of the Bienvenue Cards order and issuance.
• Organize any heartists’ recognition, such as weddings, birthdays, new born.
• In charge of the daily operations in the cafeteria, which include liaising with the catering company to ensure consistency of the meals in the cafeteria, organize regular audits and survey, lead the cafeteria committee to collect feedback.
• Addition of new joiners to group insurance – Health Insurance, Workmen’s’ Compensation and Life insurance
• Deletion of leavers from group insurances
• Submission of debit/credit note from insurance to Finance – trackers to be maintained and follow up to be done
• Submission/follow-up of medical claims with insurance broker
• Processing Workmen’s’ Compensation claims for all accidents that occur at work.
• Scheduling Training Room when required by other departments.
• Support the L&D section with trackers, posters, and recognition programs when necessary.
• Assist the P&C Team when necessary, for events, orders, gatherings etc…
• Other P&C tasks as and when requested by the P&C Manager and the Director of P&C.

Qualifications

• Previous administration or People & Culture experience required
• Computer literate in Microsoft Window applications required, knowledge of Oasys is a plus
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities, with a flexible attitude
• Strong work ethics and confidentiality
• Highly responsible, trustworthy and reliable
• Ability to work cohesively as part of a team, ability to display empathy at all times
• Ability to focus attention on heartists needs, remaining calm and courteous at all times
• Open-minded, ready to assist outside of the working hours/days if anything occurs or if any event to attend