Pega CVM Expert

Ericsson; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Ericsson in United Arab Emirates, Dubai is seeking a Pega CVM Expert to design, support, and optimize CVM and decisioning solutions within large-scale production environments. You will lead L3 support, troubleshoot across applications, integrations, and infrastructure, and drive continuous improvements.

The role requires a Bachelor's degree in CS/IT/Engineering with 6+ years IT experience and 4+ years in Pega Decisioning/Marketing, plus OpenShift production experience and ITIL governance

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 6+ years of IT experience and 4+ years in Pega Decisioning/Marketing.
• Strong CVM experience and production support in OpenShift environments.
• Experience with RCA, governance, and ITIL processes.

Responsibilities

• Design, develop, and optimize Pega CVM/Decisioning solutions.
• Provide L3 production support; troubleshoot incidents and perform RCA.
• Define architecture, scalability, and performance improvements.
• Build, deploy, and support customer decisioning solutions and integrations.
• Monitor DBs and data streams (PostgreSQL, SQL, Cassandra, MongoDB).
• Collaborate with security, infra, and vendor teams; support releases and upgrades.

Skills

Pega CVM

Pega Decisioning

Pega Marketing

OpenShift

REST

SOAP

XML

Kafka

PostgreSQL

SQL

Cassandra

MongoDB

RCA

ITIL processes

Agile methodologies

Education

Bachelor's degree in Computer Science / IT / Engineering

PCDC certification

Tools

OpenShift

Kafka integrations

Job description

About This Opportunity

We are seeking a Pega CVM Expert to join our team in the UAE with strong experience in Pega Decisioning, Pega Marketing, Customer Value Management (CVM), and production operations. In this role, you will design, support, optimize, and maintain Pega-based customer decisioning solutions, provide SME-level operational support, troubleshoot production issues, define application architecture, implement integrations, and ensure the stability and performance of large-scale production environments.

What You Will Do

• Design, develop, support, and optimize CVM solutions using Pega technologies.
• Provide SME-level L3 support for Pega CVM and Decisioning platforms.
• Troubleshoot application, integration, database, middleware, infrastructure, and OpenShift-related issues.
• Lead incident troubleshooting, perform RCA, and drive corrective actions.
• Define and enhance application architecture, scalability, performance, stability, and cost efficiency.
• Build, deploy, and support customer decisioning solutions.
• Develop Pega integrations using REST, SOAP, XML, Kafka, and external services.
• Configure and optimize CDH, ADM, NBA, decision strategies, adaptive and predictive models.
• Support PostgreSQL, SQL, Cassandra, MongoDB, and third-party analytics integrations.
• Monitor and optimize application performance, system resources, dashboards, alerting, and KPIs.
• Support releases, deployments, migrations, upgrades, DR, failover, and business continuity activities.
• Maintain SOPs, runbooks, KEDB, troubleshooting guides, and recovery procedures.
• Drive automation, continuous improvement, governance, service reviews, and Agile delivery activities.
• Collaborate with business, application, infrastructure, security, and vendor teams.

What You Will Bring

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• PCDC certification is highly preferred.
• 6+ years of IT experience and 4+ years in Pega Decisioning and Pega Marketing.
• Strong experience with CVM and customer decisioning solutions.
• Experience supporting Pega solutions in OpenShift production environments.
• Experience in L3 production support, incident management, problem management, RCA, governance, and ITIL processes.
• Expertise in CDH, ADM, NBA Designer, and Kafka integrations.
• Experience with adaptive and predictive models and third-party big data integrations.
• Strong knowledge of PostgreSQL, SQL, Cassandra, MongoDB, OOP concepts, and design patterns.
• Experience with monitoring, logging, alerting, dashboards, deployments, migrations, and upgrades.
• Knowledge of Agile methodologies and software development best practices.
• Pega Paid Media Manager experience is an advantage.
• Strong analytical, communication, stakeholder management, and problem-solving skills.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunity Employer

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

United Arab Emirates (AE) || Dubai