Senior Pega CVM & Decisioning Specialist

Ericsson; Abu Dhabi; Presencial; AED 260 000 - 460 000; Tempo integral

Resumo da oferta

Ericsson in United Arab Emirates (Dubai) is seeking a Pega CVM Expert with strong experience in Pega Decisioning, Pega Marketing, and CVM to design, support, and optimize large-scale Pega-based customer decisioning solutions. You will provide SME-level operations, troubleshoot production issues, define architectures, and implement integrations in OpenShift environments.

The role demands 6+ years IT experience with 4+ years in Pega, solid knowledge of databases (PostgreSQL, SQL, Cassandra,

Qualificações

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• PCDC certification is highly preferred.
• 6+ years of IT experience and 4+ years in Pega Decisioning and Pega Marketing.
• Strong experience with CVM and customer decisioning solutions.
• Experience supporting Pega solutions in OpenShift production environments.
• Experience in L3 production support, incident management, problem management, RCA, governance, and ITIL processes.
• Expertise in CDH, ADM, NBA Designer, and Kafka integrations.

Responsabilidades

• Design, develop, support, and optimize CVM solutions using Pega technologies.
• Provide SME-level L3 support for Pega CVM and Decisioning platforms.
• Troubleshoot application, integration, database, middleware, infrastructure, and OpenShift-related issues.
• Lead incident troubleshooting, perform RCA, and drive corrective actions.
• Define and enhance application architecture, scalability, performance, stability, and cost efficiency.
• Build, deploy, and support customer decisioning solutions.
• Develop Pega integrations using REST, SOAP, XML, Kafka, and external services.
• Configure and optimize CDH, ADM, NBA, decision strategies, adaptive and predictive models.
• Support PostgreSQL, SQL, Cassandra, MongoDB, and third-party analytics integrations.
• Monitor and optimize application performance, system resources, dashboards, alerting, and KPIs.
• Support releases, deployments, migrations, upgrades, DR, failover, and business continuity activities.

Descrição da oferta de emprego

Ericsson in United Arab Emirates (Dubai) is seeking a Pega CVM Expert with strong experience in Pega Decisioning, Pega Marketing, and CVM to design, support, and optimize large-scale Pega-based customer decisioning solutions. You will provide SME-level operations, troubleshoot production issues, define architectures, and implement integrations in OpenShift environments.

The role demands 6+ years IT experience with 4+ years in Pega, solid knowledge of databases (PostgreSQL, SQL, Cassandra,