L2 CIAM Specialist

Ericsson; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

Ericsson in Dubai seeks an experienced L2 CIAM Specialist to support and manage critical enterprise systems in a 24/7 production environment.

You will provide L2 support for ForgeRock CIAM, Red Hat OpenShift stacks, and related IAM services. Analyze logs with Splunk/ELK, coordinate with L3/vendor teams, deploy CRs, and follow ITIL processes to ensure SLA compliance.

Qualifications

• BSc in Telecommunications, Computer Science, or equivalent.
• 5–15 years of experience in IT/CIAM or related fields.
• Hands-on experience with ForgeRock CIAM and OpenShift stacks.
• Log analysis using Splunk or ELK.
• Strong SQL and database knowledge (PostgreSQL, MySQL).
• Proficiency with WebLogic/WebCenter and SSO technologies.
• Shell/Python scripting and ability to work independently.

Responsibilities

• Provide L2 support for production systems and CIAM services.
• Monitor production performance and coordinate with L3/vendor teams for fault restoration.
• Resolve tickets and address day-to-day customer issues.
• Analyze logs, suggest improvements, and implement changes in production.
• Deploy change requests (CRs) in production and ensure stability.
• Follow ITIL processes for incident, problem, and change management.
• Ensure SLA compliance for applications and tickets.
• Pursue relevant certifications and drive continuous improvement.

Skills

ForgeRock CIAM

OpenShift

Log analysis

SQL databases

SSO/OAuth2/OpenID

Scripting (Shell/Python)

Communication

24/7 support

Education

BSc in Telecommunications or Computer Science

Tools

Splunk

ELK

AppDynamics

Dynatrace

Grafana

Jenkins

Git

Job description

We are currently seeking a skilled professional to join Ericsson's Enterprise Applications team as an L2 CIAM Specialist, to support and manage critical enterprise systems in a 24/7 production environment.

What you will do

• Provide L2 Support on the following systems and functions:
• Monitor the production system and ensure its performance and stability.
• Act on issues reported by L1/monitoring teams and coordinate with L3/vendor teams for the restoration of any faults.
• Resolve trouble tickets and address day-to-day customer issues.
• Coordinate with IT/network teams to resolve operational or functional issues.
• Respond to ad hoc requests from various teams.
• Analyze logs, resolve issues, elevate well in advance, and suggest alternative approaches.
• Deploy change requests (CRs) in production environments and ensure smooth system performance.
• Follow ITIL processes and demonstrate expertise in incident, problem, and change management.
• Ensure SLA compliance for applications and trouble tickets.
• Proactively develop competence in new solution areas and pursue relevant certifications.
• Provide effective 360-degree feedback on deficiencies in the current solution and coordinate with the Design team, L3, and vendors to address them.
• Participate in RCA discussions and continuous improvement initiatives.

What you will bring

Must Have

• BSc in Telecommunications, Computer Science, or equivalent.
• 5–15 years of experience.
• Hands‑on experience with configuration and operations in ForgeRock CIAM.
• Hands‑on experience managing application stacks hosted on Red Hat OpenShift (containerized stack).
• Log analysis using Splunk or ELK.
• Strong SQL and database knowledge (PostgreSQL, MySQL).
• Proficiency in Oracle WebLogic Server administration and Oracle WebCenter Sites.
• Hands‑on experience with SSO, LDAP, JBoss, Tomcat, Apache, IIS, MFA, OAuth2, OpenID Connect, and SAML.
• Shell/Python scripting.
• Strong learning and time management skills.
• Ability to work independently and as part of a team.
• Good communication skills.
• Flexibility to work in a 24/7 environment.

Good to Have

• Basic understanding of the telecom domain and integrated applications such as billing systems, EAI/messaging platforms, and payment gateways.
• Good understanding of web services (SOAP, REST).
• Knowledge of the deployment and maintenance of web-based applications using standard design patterns.
• Experience with AppDynamics or similar monitoring tools.
• Strong knowledge of the Linux command-line environment.
• Experience in web application development and support.
• Hands‑on experience with tools such as Splunk, Dynatrace, and Grafana.
• Experience with CI/CD tools (Jenkins, Git, etc.).
• Ability to work under pressure in production environments.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city

United Arab Emirates (AE) || Dubai