Payments Product Manager

Careerwebsite; Dubai; On-site; AED 300,000 - 550,000; Full time

Job summary

Careerwebsite is seeking a Payments Product Manager in Dubai to own the payments experience across seven major retail brands and multiple GCC markets. You will lead a hands-on role focused on improving payment performance, checkout conversion, and the customer experience across cards, wallets, COD, BNPL and local methods.

You'll work with PSPs, gateways and BNPL providers, analysing PSR and authorization metrics, while coordinating with Engineering, Analytics, Finance and Compliance to deliver

Qualifications

• 4+ years in Product Management or similar role.
• 2+ years of hands-on payments, fintech or e-commerce checkout experience.
• Strong experience with payment gateways, PSPs, acquirers and BNPL providers.
• Good understanding of GCC payments: cards, 3DS2, Mada, wallets and BNPL.
• Experience across multiple markets, currencies and payment methods.
• Strong understanding of payment funnels, PSR, authorization, declines, retries and checkout conversion.
• Comfortable using SQL or analytics tools.
• Strong product execution from problem definition through delivery and UAT.
• Experience with external payment partners.
• Understanding of card payment flows, gateway integrations, authentication, settlement and PCI-DSS

Responsibilities

• Own and prioritize the payments product backlog from discovery through delivery and release.
• Drive payment initiatives across cards, wallets, COD, BNPL and local payment methods such as Mada.
• Analyse PSR, authorization rates, declines, failures, drop-offs and retries to identify opportunities and root causes.
• Work closely with PSPs, payment gateways, acquirers and BNPL providers on integrations, incidents, performance and enhancements.
• Partner with Engineering, Analytics, Finance, Operations, Legal/Compliance and Brand teams to deliver payment improvements.
• Support payment launches and optimization across multiple GCC markets, currencies and payment methods.
• Own requirements, user stories, acceptance criteria, UAT and production release.
• Work on payment operations including chargebacks, disputes, reconciliation and settlement issues.
• Use data and SQL to investigate payment and checkout performance and make data-driven product decisions.

Skills

Product management

Payments experience

Data-driven decisions

SQL

Backlog management

Stakeholder collaboration

Tools

Payment gateways

Job description

My client is looking for a Payments Product Manager to join their digital product team in Dubai, owning the payments experience across seven major retail brands and multiple GCC markets.

This is a hands-on product role focused on improving payment performance, checkout conversion and the overall customer experience across cards, wallets, COD, BNPL and local payment methods.

Key responsibilities:

• Own and prioritize the payments product backlog from discovery through delivery and release.
• Drive payment initiatives across cards, wallets, COD, BNPL and local payment methods such as Mada.
• Analyse Payment Success Rate (PSR), authorization rates, declines, failures, drop-offs and retries to identify opportunities and root causes.
• Work closely with PSPs, payment gateways, acquirers and BNPL providers on integrations, incidents, performance and enhancements.
• Partner with Engineering, Analytics, Finance, Operations, Legal/Compliance and Brand teams to deliver payment improvements.
• Support payment launches and optimization across multiple GCC markets, currencies and payment methods.
• Own requirements, user stories, acceptance criteria, UAT and production release.
• Work on payment operations including chargebacks, disputes, reconciliation and settlement issues.
• Use data and SQL to investigate payment and checkout performance and make data-driven product decisions.

What we're looking for:

• 4+ years in Product Management, Product Ownership or a similar product/delivery role.
• 2+ years of hands-on payments, fintech or e-commerce checkout experience.
• Strong experience with payment gateways, PSPs, acquirers and/or BNPL providers.
• Good understanding of GCC payments, particularly cards, 3DS2, Mada, wallets and BNPL.
• Experience working across multiple markets, currencies and payment methods.
• Strong understanding of payment funnels, PSR, authorization, declines, retries and checkout conversion.
• Comfortable using SQL or analytics tools to investigate payment performance.
• Strong product execution skills with the ability to take initiatives from problem definition through delivery and UAT.
• Experience working directly with external payment partners.
• Good understanding of card payment flows, gateway integrations, authentication, settlement and PCI-DSS.

Ideal background:

Candidates from payments/fintech, large-scale e-commerce, marketplaces or digital retail environments, particularly those with strong exposure to the GCC payments ecosystem.