Customer Service Team Lead (Chinese Speaker)

TAQAR CONSULTING CO. L.L.C; Dubai; In loco; AED 167.000 - 279.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Performance-based bonus

Career growth opportunities

Dynamic and international working环境

Descrizione del lavoro

TAQAR CONSULTING CO. L.L.C is seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment and settlement processes, and drive performance across the team.

The ideal candidate will have hands-on payment operations experience, strong leadership, and the ability to manage data, monitor KPIs, resolve issues quickly, and maintain high customer satisfaction in a fast-paced environment.

Competenze

• Bachelor's degree in Finance, Economics, Business, or a related field.
• Minimum 3 years of experience in payment operations or related fields.
• Strong understanding of payment processing and settlement workflows.
• Fluent in English and Chinese (written and spoken).

Mansioni

• Manage and monitor team performance through KPIs and targets.
• Maintain and develop customer relationships to support growth.
• Oversee payment and settlement processes, ensuring timely and accurate transactions.
• Investigate and resolve payment-related issues and exceptions.
• Monitor transaction activity and collaborate with risk and compliance teams.
• Track operational metrics and prepare performance reports.
• Identify opportunities to improve customer experience and efficiency.

Conoscenze

Payment processing

Team leadership

Customer operations

Data analysis

Risk & compliance liaison

Formazione

Bachelor's degree in Finance, Economics, Business, or a related field

Descrizione del lavoro

Customer Service Supervisor

Location: Dubai, UAE
Employment Type: Full-time

Job Summary

We are seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment and settlement processes, monitor team performance, and ensure a high level of customer satisfaction. The ideal candidate will have experience in payment operations, customer management, and team leadership.

Key Responsibilities

• Manage and monitor team performance through KPIs and operational targets
• Maintain and develop customer relationships to support business growth
• Oversee payment and settlement processes, ensuring timely and accurate transaction handling
• Investigate and resolve payment-related issues and exceptions
• Monitor transaction activity and collaborate with risk and compliance teams when required
• Track operational metrics and prepare performance reports
• Identify opportunities to improve customer experience and operational efficiency

Requirements

• Bachelor's degree in Finance, Economics, Business, or a related field
• Minimum 3 years of experience in payment operations, customer operations, or related fields
• Strong understanding of payment processing and settlement workflows
• Experience managing teams and analyzing operational data
• Fluent in English and Chinese (written and spoken)
• Strong communication, problem-solving, and organizational skills
• Ability to work effectively in a fast-paced environment

Benefits

• Competitive salary package
• Performance-based bonus
• Career growth opportunities
• Dynamic and international working environment