Patron Services Librarian: Elevate Library Access

The American University in the Emirates (AUE); Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

The American University in the Emirates (AUE) invites applications for a Librarian (Patron Services) to deliver professional patron services, circulation management, and user support in a student-centered learning environment.

The role requires strong organizational skills, effective communication, and the ability to work independently and as part of a collaborative library team, contributing to accurate documentation and smooth daily operations.

Qualifications

• Bachelor’s degree in Library and Information Science or related field.
• 1–2 years of relevant library experience, including academic libraries.
• Working knowledge of Integrated Library Management Systems (ILMS).
• Knowledge of circulation, reference services, collection management, and user support.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Strong customer-service orientation and ability to work with students, faculty, staff, and library users.
• Ability to work independently and in a team.

Responsibilities

• Provide professional assistance to library users in person, by phone, email, and online channels.
• Manage circulation desk activities: check-in/out, renewals, reservations, and user accounts.
• Provide basic reference and information assistance for locating materials and resources.
• Support user engagement activities: orientations, information literacy sessions, workshops, awareness programs.
• Create, update, and maintain accurate user records in the library system.
• Assist users with locating materials and understanding collection organization and shelving.
• Monitor and maintain physical arrangement of collections, shelf reading, and shifts.
• Process returned materials, inspect conditions, verify fines, and prepare items for circulation.
• Support acquisition and processing of new materials, including labeling and preparation.
• Prepare and maintain service documentation, reports, and operational records.
• Collect and review user feedback to improve service quality.
• Support day-to-day maintenance of library systems and digital services.
• Follow up on overdue materials and assist with end-of-semester activities.
• Assist with inventory, collection maintenance, and audits.
• Maintain a welcoming, inclusive, service-oriented environment.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Teamwork

Education

Bachelor’s degree in Library and Information Science

Tools

ILMS

Library systems

Job description

The American University in the Emirates (AUE) invites applications for a Librarian (Patron Services) to deliver professional patron services, circulation management, and user support in a student-centered learning environment.

The role requires strong organizational skills, effective communication, and the ability to work independently and as part of a collaborative library team, contributing to accurate documentation and smooth daily operations.