Patron Experience & Circulation Specialist

Middlesex University Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Middlesex University Dubai is seeking a Library Services postholder to welcome patrons, handle enquiries, and maintain daily circulation operations. The role covers shelving, stock security, and training in self-service facilities, with emphasis on accuracy and customer focus.

The successful candidate will demonstrate strong interpersonal skills, proficiency with MS Office, and a good grasp of databases and web resources, supporting a diverse student body in a dynamic university library.

Qualifications

• Required: Relevant post-secondary degree qualification
• Preferred: Related and appropriate practical experience in a University Library environment

Responsibilities

• Welcome patrons and visitors and create a positive first impression.
• Own general library enquiries and resolve issues with judgment and initiative.
• Explain self-service facilities and train patrons in their use.
• Ensure policies and standards are adhered to.
• Organise daily circulation activities: shelving, stock, and security of items; manage computers, printers, and copiers.
• Maintain and update routine spreadsheets and reports (circulation stats, acquisitions).
• Compile reading lists and prepare textbook orders with faculty.
• Develop and maintain library procedures and manuals.
• Standby to the MDX Reception Desk.
• Represent the Library to other university units and at meetings.
• Promote safety in the workplace.
• Support staff development and mentor new staff/interns.
• Undertake other duties commensurate with the grade.

Skills

Interpersonal skills

MS Office

Written & verbal comms

Database & web resources

Team player

Initiative

Attention to detail

Workload prioritization

Customer service

Diversity awareness

Education

Relevant post-secondary degree qualification

University Library experience (preferred)

Job description

Middlesex University Dubai is seeking a Library Services postholder to welcome patrons, handle enquiries, and maintain daily circulation operations. The role covers shelving, stock security, and training in self-service facilities, with emphasis on accuracy and customer focus.

The successful candidate will demonstrate strong interpersonal skills, proficiency with MS Office, and a good grasp of databases and web resources, supporting a diverse student body in a dynamic university library.