Customer Service / Front Desk Executive

Drs. Nicolas & Asp Centers; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Drs. Nicolas & Asp Centers in Dubai seeks a Customer Service / Front Desk Executive to welcome patients, manage check-in/out, and coordinate front desk operations.

The role requires strong English communication, 2–3 years experience in healthcare customer service (dental preferred), and ability to handle inquiries, insurance matters, and appointment scheduling to ensure a smooth patient experience.

Qualifications

• Minimum of 2–3 years of experience in Customer Service within the healthcare industry (preferably in dental).
• Strong communication and interpersonal skills.
• Proficient in English (Arabic is an advantage).

Responsibilities

• Greet and assist patients and their escorts
• Manage patient check-in and check-out, inquiries, and front desk operations
• Handle patient queries related to services and medical insurance (approvals, follow-ups, rejections, payments)
• Ensure a smooth and timely patient experience
• Schedule, confirm, and manage appointments
• Prepare and process medical insurance claim forms

Skills

Customer service

Communication

Interpersonal skills

Front desk operations

Job description

We are seeking a Customer Service / Front Desk Executive to join our team.

Main Responsibilities

• Greet and assist patients and their escorts
• Manage patient check-in and check-out, inquiries, and front desk operations
• Handle patient queries related to services and medical insurance (approvals, follow-ups, rejections, payments)
• Ensure a smooth and timely patient experience
• Schedule, confirm, and manage appointments
• Prepare and process medical insurance claim forms

Requirements

• Minimum of 2–3 years of experience in Customer Service within the healthcare industry (preferably in dental)
• Strong communication and interpersonal skills
• Proficient in English (Arabic is an advantage)