Patient Experience & Scheduling Specialist

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 55,000 - 85,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai seeks a hospital admin receptionist to welcome patients, schedule appointments, and support registrations with accuracy and confidentiality.

You will handle inquiries by phone, email, or in person while coordinating with medical staff and ensuring smooth front-office operations. Proficiency in Microsoft Office is required; healthcare experience is a plus but not mandatory.

Qualifications

• Education Bachelor's degree preferred.
• Experience minimum of 2 years in a similar admin, receptionist, customer service, or patient-facing role.
• Experience in healthcare, hospital, clinic, or medical setting is preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Knowledge of medical terminology is an advantage.
• Experience with appointment scheduling, patient registration, and front-office operations.
• Basic understanding of insurance and billing processes is desirable.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Power Point).
• Strong attention to detail and accuracy.
• Ability to multitask and work effectively in a busy environment.
• Professional, adaptable, and highly organized.
• Ability to maintain strict confidentiality and comply with data protection requirements.

Responsibilities

• Welcome, assist, and guide patients and visitors throughout the hospital and clinic.
• Schedule appointments and support patient registrations accurately and efficiently.
• Answer patient enquiries via telephone, email, and in person in a professional and courteous manner.
• Ensure patient information and documentation are processed accurately and confidentially.
• Support insurance verification and approval processes.
• Collect payments and maintain accurate financial records in line with organizational procedures.
• Coordinate patient appointments, discharge documentation, and daily administrative activities.
• Maintain high standards of customer service, confidentiality, and patient satisfaction.
• Utilize hospital systems, including scheduling and registration platforms, to support daily operations.
• Collaborate effectively with clinical and non-clinical teams to ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Attention to detail

Multitasking

Confidentiality

Education

Bachelor's degree preferred

Tools

Microsoft Office

Scheduling software

Job description

HUMAN-AI-Z Nexus Technology in Dubai seeks a hospital admin receptionist to welcome patients, schedule appointments, and support registrations with accuracy and confidentiality.

You will handle inquiries by phone, email, or in person while coordinating with medical staff and ensuring smooth front-office operations. Proficiency in Microsoft Office is required; healthcare experience is a plus but not mandatory.