Patient Experience Coordinator — Front Desk (Healthcare)

Hope Abilitation Medical Center, LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hope Abilitation Medical Center, LLC in Dubai, United Arab Emirates is seeking a Front Office Agent to manage patient journeys, reception, scheduling, and follow-up. The role focuses on delivering excellent patient experiences in a fast-paced clinic environment.

The ideal candidate possesses Arabic language skills and strong English communication, with prior experience in front office or patient coordination and a patient-focused, empathetic approach. Healthcare setting experience is preferred.

Qualifications

• Experience in Customer Service, Front Office or Lead Management.
• Healthcare industry experience preferred.
• Arabic speaker with good English communication.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Manage the patient journey from initial inquiry through appointments and follow-up.
• Handle front-office operations: reception, check-in/check-out, daily patient coordination.
• Follow up on leads and referrals to maximize conversion and timely response.
• Schedule and coordinate appointments with therapists and clinical teams.
• Follow up with patients and families regarding appointments, rescheduling, and ongoing services.
• Handle patient inquiries and provide accurate information about clinic services.
• Manage patient complaints and concerns, ensuring timely resolution or escalation.
• Coordinate with therapists and internal teams to ensure smooth patient flow and service delivery.
• Maintain accurate records of leads, referrals, appointments, and patient interactions.
• Support patient retention and maintain a positive patient experience.

Skills

Customer service

Arabic language

English communication

Interpersonal skills

Job description

Hope Abilitation Medical Center, LLC in Dubai, United Arab Emirates is seeking a Front Office Agent to manage patient journeys, reception, scheduling, and follow-up. The role focuses on delivering excellent patient experiences in a fast-paced clinic environment.

The ideal candidate possesses Arabic language skills and strong English communication, with prior experience in front office or patient coordination and a patient-focused, empathetic approach. Healthcare setting experience is preferred.