Healthcare Front Desk Specialist - Patient Access

M42 Ltd.; Abu Dhabi; Vor Ort; AED 39.000 - 61.000; Vollzeit

Zusammenfassung

M42 Ltd. in Abu Dhabi is seeking a Guest Services Officer to welcome patients and visitors, manage registration, scheduling, and front-desk operations in a healthcare setting.

You will verify insurances, collect documentation and payments, and ensure accurate patient records in the EMR system while delivering professional customer service aligned with regulatory standards. English translation support is also provided as needed.

Qualifikationen

• Diploma or Bachelor's degree in Business Administration, Healthcare Administration, Hospitality, or related field.
• Previous experience in customer service, front office, patient access, or healthcare administration is preferred.
• Excellent verbal and written communication skills in English.
• Ability to provide basic translation and interpretation support in English when needed.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications and experience using EMR systems is an advantage.

Aufgaben

• Welcome patients and provide a professional, friendly, and efficient front-desk experience.
• Register patients, schedule appointments, and maintain accurate patient records in the EMR system.
• Verify insurance eligibility and collect required documentation and payments.
• Ensure accurate patient identification and obtain all required consent forms.
• Respond to patient inquiries in person and over the phone, providing exceptional customer service.
• Coordinate with physicians, nurses, and other departments to support smooth patient flow.
• Ensure compliance with organizational policies and regulatory standards (DOH, DHA, and JCI where applicable).
• Provide basic translation and interpretation support in English when required to facilitate patient communication.

Kenntnisse

English communication

Customer service

Front desk operations

EMR systems experience

Microsoft Office

Ausbildung

Diploma or Bachelor's degree in Business Administration, Healthcare Administration, Hospitality, or related field

Tools

EMR systems

Microsoft Office

Jobbeschreibung

M42 Ltd. in Abu Dhabi is seeking a Guest Services Officer to welcome patients and visitors, manage registration, scheduling, and front-desk operations in a healthcare setting.

You will verify insurances, collect documentation and payments, and ensure accurate patient records in the EMR system while delivering professional customer service aligned with regulatory standards. English translation support is also provided as needed.