Patient Experience & Clinic Ops Supervisor

NMC; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

NMC in the United Arab Emirates seeks a dedicated leader to guide clinic coordinators and guest service staff, ensuring the highest level of service excellence and positive patient experiences. The role involves supervising administrative functions, coordinating with departments to smooth the patient journey, and upholding company values.

Qualified candidates hold a Bachelor's Degree and are prepared to model professional behavior, organize trainings, and drive efficiency across clinics while

Qualifications

• Bachelor's degree required.

Responsibilities

• Oversee and manage clinic coordinators and guest service staff to ensure service excellence.
• Guide operations to meet budgeted targets for each clinic in collaboration with the Operations manager.
• Conduct daily rounds to meet doctors and patients and fulfill their requirements.
• Supervise staff to prepare performance analyses of guest service executives.
• Coordinate with Insurance, Finance, Nursing and other departments to ensure smooth patient journeys.
• Resolve concerns and escalated complaints; investigate as needed and escalate appropriately.
• Model the company's vision, mission and values in daily work.
• Organize regular refresher trainings to keep staff updated on required outcomes.
• Minimize waiting times in clinics while maintaining patient confidentiality.
• Maintain good rapport with physicians, departments and staff; represent the organization professionally.
• Ensure compliance with all policies and procedures governing operations.

Education

Bachelor's Degree

Job description

NMC in the United Arab Emirates seeks a dedicated leader to guide clinic coordinators and guest service staff, ensuring the highest level of service excellence and positive patient experiences. The role involves supervising administrative functions, coordinating with departments to smooth the patient journey, and upholding company values.

Qualified candidates hold a Bachelor's Degree and are prepared to model professional behavior, organize trainings, and drive efficiency across clinics while