Patient Care Coordinator: Pathway Navigator

Mediclinic; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic City Hospital in Dubai seeks a Care Coordinator to support patients across their care journey by coordinating appointments, following up, and liaising with clinical and administrative teams. You will provide information and non-clinical support, ensuring a patient-centered experience within your unit or program.

This role emphasizes empathy, clear communication, and collaboration to maintain accurate documentation and a seamless care pathway for diverse patients in a fast-paced

Qualifications

• Essential: High School Diploma or equivalent plus a 6‑month accredited healthcare course OR Diploma in Nursing from an accredited institution.
• Desired: Certification in patient services, healthcare communication or care coordination.
• Additional training in cultural sensitivity and patient experience is preferred.

Responsibilities

• Patient Navigation and Appointment Coordination
• Patient Communication and Response Management
• Patient Education, Guidance and Support
• Patient Experience and Care Coordination
• Documentation and Information Management

Skills

Arabic basics

Patient safety knowledge

English proficiency

Communication skills

EHR knowledge

Emotional intelligence

Collaboration

Education

High School Diploma

Nursing diploma

Healthcare course (6 months)

Job description

Mediclinic City Hospital in Dubai seeks a Care Coordinator to support patients across their care journey by coordinating appointments, following up, and liaising with clinical and administrative teams. You will provide information and non-clinical support, ensuring a patient-centered experience within your unit or program.

This role emphasizes empathy, clear communication, and collaboration to maintain accurate documentation and a seamless care pathway for diverse patients in a fast-paced