Patient Access Specialist - Front Desk & Care Coordination

Imperial College London Diabetes & Endocrine Centre; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Imperial College London Diabetes & Endocrine Centre is seeking a Guest Services Officer to welcome patients and visitors, manage registration and scheduling, verify insurance, and support front-desk operations with accuracy and professionalism across Abu Dhabi facilities.

The role requires clear English communication, good organizational skills, and experience in healthcare administration. Training on EMR systems and regulatory standards will be provided to ensure seamless patient flow.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Healthcare Administration, Hospitality, or a related field.
• Previous experience in customer service, front office, patient access, or healthcare administration is preferred.
• Excellent verbal and written communication skills in English.

Responsibilities

• Welcome patients and visitors with a professional, friendly front-desk demeanor.
• Register patients, schedule appointments, and maintain accurate records (EMR).
• Verify insurance eligibility and collect required documentation and payments.
• Ensure accurate patient identification and obtain consent forms as needed.
• Respond to inquiries in person and by phone with exceptional service.
• Coordinate with clinicians and departments to support smooth patient flow while complying with DOH, DHA, and JCI standards.

Skills

Customer service

Front desk operations

Communication skills

Education

Diploma or Bachelor's degree in Business Admin/Healthcare Admin/Hospitality

Tools

EMR systems

Job description

Imperial College London Diabetes & Endocrine Centre is seeking a Guest Services Officer to welcome patients and visitors, manage registration and scheduling, verify insurance, and support front-desk operations with accuracy and professionalism across Abu Dhabi facilities.

The role requires clear English communication, good organizational skills, and experience in healthcare administration. Training on EMR systems and regulatory standards will be provided to ensure seamless patient flow.