Guest Services Officer (Emirati talent)

Imperial College London Diabetes & Endocrine Centre; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Imperial College London Diabetes & Endocrine Centre is seeking a Guest Services Officer to welcome patients and visitors, manage registration and scheduling, verify insurance, and support front-desk operations with accuracy and professionalism across Abu Dhabi facilities.

The role requires clear English communication, good organizational skills, and experience in healthcare administration. Training on EMR systems and regulatory standards will be provided to ensure seamless patient flow.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Healthcare Administration, Hospitality, or a related field.
• Previous experience in customer service, front office, patient access, or healthcare administration is preferred.
• Excellent verbal and written communication skills in English.

Responsibilities

• Welcome patients and visitors with a professional, friendly front-desk demeanor.
• Register patients, schedule appointments, and maintain accurate records (EMR).
• Verify insurance eligibility and collect required documentation and payments.
• Ensure accurate patient identification and obtain consent forms as needed.
• Respond to inquiries in person and by phone with exceptional service.
• Coordinate with clinicians and departments to support smooth patient flow while complying with DOH, DHA, and JCI standards.

Skills

Customer service

Front desk operations

Communication skills

Education

Diploma or Bachelor's degree in Business Admin/Healthcare Admin/Hospitality

Tools

EMR systems

Job description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Imperial College London Diabetes & Endocrine Centre (ICLDEC) is a global leader in diabetes and endocrine treatment, education and research. Established in 2006 by Mubadala in partnership with the UK's Imperial College London, the Centre specializes in treating all types of diabetes and endocrine disorders, as well as focusing on diabetes research, training, and public health awareness. The Centre, which operates four branches across Abu Dhabi, Al Ain and Al Dhafra, has gained international recognition for its holistic approach to the treatment of diabetes and related complications that enables patients to receive the full spectrum of care in one place.

As a Guest Services Officer, you will be the welcoming face of our organization, delivering an exceptional experience to patients and visitors from the moment they arrive. You will play a key role in supporting the patient journey by managing registration, appointment scheduling, insurance verification, and front-desk services while ensuring accuracy, efficiency, and compliance with healthcare standards.

Responsibilities

• Welcome patients and provide a professional, friendly, and efficient front-desk experience.
• Register patients, schedule appointments, and maintain accurate patient records in the Electronic Medical Record (EMR) system.
• Verify insurance eligibility and collect required documentation and payments.
• Ensure accurate patient identification and obtain all required consent forms.
• Respond to patient inquiries in person and over the phone, providing exceptional customer service.
• Coordinate with physicians, nurses, and other departments to support smooth patient flow.
• Ensure compliance with organizational policies and regulatory standards (DOH, DHA, and JCI where applicable).
• Provide basic translation and interpretation support in English when required to facilitate patient communication.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Healthcare Administration, Hospitality, or a related field.
• Previous experience in customer service, front office, patient access, or healthcare administration is preferred.
• Excellent verbal and written communication skills in English.
• Ability to provide basic translation and interpretation support in English when needed.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications and experience using Electronic Medical Records (EMR) systems is an advantage.