Parts Counter Specialist — Elevate Auto Parts & Service Sales

Al-Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al-Futtaim Automotive is seeking a customer-focused Parts Counter Representative to join our Aftersales team. You will be the face of our parts business, ensuring an exceptional customer experience while driving parts sales and revenue growth.

You will work closely with customers, service teams and workshop operations to ensure timely parts availability and seamless service delivery, with SAP and EPC knowledge essential.

Qualifications

• Diploma or equivalent qualification, preferably with automotive background.
• 3–5 years of experience in the automotive industry, ideally in a parts sales/operations role.
• Experience in customer service and sales within the automotive sector.
• Working knowledge of SAP and EPC.
• Good command of English; basic Arabic is a plus.

Responsibilities

• Achieve parts sales and revenue targets through upselling, cross-selling, and promotion of accessories.
• Build strong customer relationships by understanding parts requirements and recommending maintenance solutions.
• Coordinate with Service Advisors, Job Controllers, and workshop teams for timely parts availability and customer updates.
• Maintain accurate sales orders, reservations, and customer records in SAP.
• Ensure compliance with company policies and quality standards.
• Support inventory management activities, including stock control and audits.
• Contribute to improving customer satisfaction, retention, and on-time delivery performance.

Skills

Customer service

Relationship management

Automotive parts knowledge

Sales opportunities

Communication

Teamwork

Attention to detail

Education

Diploma or equivalent (automotive background)

Tools

SAP

EPC

Microsoft Office

Job description

Al-Futtaim Automotive is seeking a customer-focused Parts Counter Representative to join our Aftersales team. You will be the face of our parts business, ensuring an exceptional customer experience while driving parts sales and revenue growth.

You will work closely with customers, service teams and workshop operations to ensure timely parts availability and seamless service delivery, with SAP and EPC knowledge essential.