Parts Advisor Automotive

Al-Futtaim; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Al-Futtaim is seeking a Parts Advisor in the UAE to support retail customers and workshop operations. You will identify parts requirements, ensure availability, process orders and coordinate timely supply, while delivering excellent customer service and upselling where appropriate.

The role requires strong automotive parts knowledge, EPC and SAP proficiency, and fluency in English with basic Arabic. You will join the Aftersales Parts team to ensure smooth parts supply and customer satisfaction.

Qualifications

• Diploma or equivalent qualification.
• 3–5 years of experience in automotive industry, preferably in parts operations.
• Proficiency in EPC systems and SAP knowledge preferred.
• Strong communication and customer service skills.

Responsibilities

• Assist customers and workshop teams in identifying and sourcing the correct automotive parts.
• Understand customer requirements and recommend suitable parts and accessories.
• Drive parts sales through upselling, accessory promotion, and discount management.
• Coordinate with Service Advisors and workshop teams regarding parts availability, quotations, orders, and expected arrival.
• Maintain accurate sales orders and reservations to support stock management and minimize losses.
• Accurately capture and maintain customer and transaction information in SAP.
• Support regular inventory control activities.
• Follow established procedures to maintain accuracy and deliver a consistent customer experience.
• Build positive relationships with customers and internal stakeholders to support retention.

Skills

Automotive parts

Parts sales

Customer service

EPC systems

Communication

Microsoft Office

SAP

Inventory management

English/Arabic

Teamwork

Education

Diploma or equivalent

Tools

SAP

EPC systems

Microsoft Office

Job description

Job Requisition ID: 182094

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

Are you an automotive parts professional with a passion for customer service, sales, and delivering the right parts at the right time?

We are currently building a strong pool of talented Parts Advisors for future opportunities across the UAE.

As a Parts Advisor, you will play an important role in supporting both retail customers and workshop operations by identifying parts requirements, ensuring availability, processing orders, and coordinating timely parts supply.

You will combine strong automotive parts knowledge with excellent customer service and sales skills, helping to build lasting customer relationships while contributing to parts revenue and efficient workshop operations.

What You Will Do

• Assist customers and workshop teams in identifying and sourcing the correct automotive parts.
• Understand customer requirements and recommend suitable parts and accessories.
• Drive parts sales through effective upselling, accessory promotion, and appropriate discount management.
• Coordinate with Service Advisors and workshop teams regarding parts availability, quotations, orders, and expected arrival.
• Maintain accurate sales orders and reservations to support stock management and minimize potential financial losses.
• Accurately capture and maintain customer and transaction information in SAP.
• Support regular inventory control activities.
• Follow established operational procedures to maintain accuracy and deliver a consistent customer experience.
• Build positive relationships with customers and internal stakeholders to support customer retention.

Required Skills To Be Successful

• Strong automotive parts and product knowledge.
• Experience in parts sales and customer service.
• Proficiency in Electronic Parts Catalogue (EPC) systems.
• Good customer handling and interpersonal skills.
• Strong communication and coordination abilities.
• Working knowledge of Microsoft Office, with SAP knowledge preferred.
• Good understanding of inventory and parts ordering processes.
• Conversational English with basic Arabic-speaking ability.
• Customer-focused with strong teamwork skills.

About The Team

You will be part of a dynamic Aftersales Parts team, working closely with Parts Supervisors, Service Advisors, Job Controllers, Technicians, and Workshop teams.

Collaboration is key to ensuring parts are available when required, customers are kept informed, and workshop operations run efficiently. You will play an important role in connecting customer requirements with parts availability and operational needs.

What Equips You For The Role

• Diploma or equivalent qualification.
• Automotive background with good parts knowledge.
• Sales and customer service experience.
• 3 to 5 years of experience within the automotive industry, preferably in a similar parts operations role.
• Proficiency in Electronic Parts Catalogue (EPC) systems.
• Working knowledge of Microsoft Office.
• SAP knowledge is preferred.
• Strong product and process knowledge.
• Good communication and interpersonal skills.
• Conversational English with basic Arabic-speaking ability.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.