Parts Advisor - Al-Futtaim Automotive

Al Futtaim Private Company (LLC); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking motivated Parts Advisors for opportunities across the UAE. You will assist customers and workshop teams by identifying parts requirements, ensuring availability, and processing orders.

You will combine automotive parts knowledge with strong customer service and sales skills to upsell, manage discounts, and keep accurate records in SAP, supporting inventory control and seamless workshop operations.

Qualifications

• Experience identifying parts requirements for customers and workshops.
• Ability to recommend suitable parts and accessories based on needs.
• Proven skills in driving parts sales through upselling and discount management.

Responsibilities

• Identify and source the correct automotive parts for customers and workshops.
• Understand requirements and recommend suitable parts and accessories.
• Drive parts sales through upselling, accessory promotion and appropriate discounts.
• Coordinate with Service Advisors and workshop teams on availability, quotations, orders and arrival dates.
• Maintain accurate sales orders and reservations to support stock management.
• Capture customer and transaction data in SAP.
• Support regular inventory control activities.
• Follow established procedures to deliver a consistent customer experience.

Skills

Automotive parts knowledge

Customer service

Sales

Upselling

Tools

SAP

Job description

Overview of the Role

Are you an automotive parts professional with a passion for customer service, sales, and delivering the right parts at the right time?

We are currently building a strong pool of talented Parts Advisors for future opportunities across the UAE.

As a Parts Advisor, you will play an important role in supporting both retail customers and workshop operations by identifying parts requirements, ensuring availability, processing orders, and coordinating timely parts supply.

You will combine strong automotive parts knowledge with excellent customer service and sales skills, helping to build lasting customer relationships while contributing to parts revenue and efficient workshop operations.

What You Will Do

• Assist customers and workshop teams in identifying and sourcing the correct automotive parts.
• Understand customer requirements and recommend suitable parts and accessories.
• Drive parts sales through effective upselling, accessory promotion, and appropriate discount management.
• Coordinate with Service Advisors and workshop teams regarding parts availability, quotations, orders, and expected arrival.
• Maintain accurate sales orders and reservations to support stock management and minimize potential financial losses.
• Accurately capture and maintain customer and transaction information in SAP.
• Support regular inventory control activities.
• Follow established operational procedures to maintain accuracy and deliver a consistent customer experience.
• Build positive relationships with customers and internal stakeholders to support customer retention.