Partner Solutions Architect

Datadog; United Arab Emirates; On-site; AED 300,000 - 420,000; Full time

Job summary

Datadog is looking for a Partner Solution Architect to join our team in the United Arab Emirates. The role involves ensuring successful onboarding and enablement of partner technical resources, analyzing service offerings, and collaborating across teams.

With 10–15 years of experience in a technical role, you will advocate for partner concerns and drive the adoption of Datadog solutions.

This position supports a hybrid work environment, valuing a collaborative office culture.

Qualifications

• 10–15 years of experience in a customer or partner-facing technical role.
• Solid business acumen and presentation skills.
• Tech-savvy self-starter with a passion for learning.

Responsibilities

• Ensure successful onboarding and enablement of partner technical resources.
• Analyze Partner service offerings and provide improvement recommendations.
• Collaborate with internal teams for feature prioritization.

Skills

IT Development and/or Operations

Observability tools (e.g. Datadog, Splunk)

Public Cloud technologies (AWS, Azure)

Containerization (Docker, Kubernetes)

Scripting (Python, JavaScript)

Job description

We are Datadog’s in‑house product experts. The technical solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects and is aligned to our Channels & Alliances business segment.

At Datadog, we place value on our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do

Ensure the successful onboarding, training, enablement and certification of partner technical resources.

Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams.

Collaborate internally to support Partner technical initiatives such as end‑customer demonstrations and proofs of value, partner team enablement workshops, assessment, advice and coaching on lead practices.

Advocate on behalf of Partners’ technical concerns, use cases, feature requests, support issues (e.g. with Datadog internal teams and personnel), helping to bring those concerns to resolution.

Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities.

Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities.

Continuously help curate and evolve lead best practices for Datadog platform adoption and success.

Who You Are

Possess a solid technical grounding with hands‑on experience of IT Development and/or Operations.

Has a demonstrable track‑record and never‑ending passion for learning; successful candidates for this position typically have 10–15 years of experience in a customer or partner‑facing technical role.

A self‑starter, tech‑savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom; confident presentation skills.

Desired Hands‑On Experience in Two or More of the Following Areas

• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab

Bonus Points

• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root‑cause‑analysis, troubleshooting, debugging

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.