Part-Time IT Support Manager — Helpdesk & Customer Insights

India Abroad Publications Inc.; Dibba Al Fujairah; On-site; AED 37,000 - 45,000; Part time

Job summary

India Abroad Publications Inc. is hiring a part-time Support Manager for Dibba-El-Fujairah, UAE. The role focuses on providing technical support via our helpdesk, escalating issues, and driving customer satisfaction through feedback analysis.

The ideal candidate is Egyptian national with strong English communication, and thrives in a fast-paced environment with excellent troubleshooting and IT system knowledge.

Qualifications

• No prior experience required.
• Excellent English communication.
• Egyptian nationality preferred.

Responsibilities

• Provide technical support to customers via the helpdesk system.
• Escalate customer issues to appropriate teams when needed.
• Monitor customer feedback and provide insights to improve satisfaction.

Skills

Troubleshooting

Verbal communication

Written communication

IT systems knowledge

Job description

India Abroad Publications Inc. is hiring a part-time Support Manager for Dibba-El-Fujairah, UAE. The role focuses on providing technical support via our helpdesk, escalating issues, and driving customer satisfaction through feedback analysis.

The ideal candidate is Egyptian national with strong English communication, and thrives in a fast-paced environment with excellent troubleshooting and IT system knowledge.