Palace Host: Elite Guest Experience Lead

Qasr Al Sarab Desert Resort by Anantara; Abu Dhabi Emirate; On-site; AED 60,000 - 75,000; Full time

Job summary

The Palace host role at Qasr Al Sarab Desert Resort by Anantara involves warmly welcoming guests, maintaining high service standards, and coordinating with Front Office, Food & Beverage, Housekeeping, Activities, and Spa teams to ensure a flawless guest experience.

Key responsibilities include building rapport with in-house guests, protecting privacy and security, assisting with arrival and departure procedures, and upselling rooms and services while upholding the resort’s values and

Qualifications

• Experience in guest-facing roles preferred.
• Ability to maintain privacy and security of guests.
• Willingness to drive hotel buggies and pass the driving test.
• Excellent customer service and problem-solving skills.

Responsibilities

• Provide a warm welcome and assist guests per high service standards.
• Build rapport with in-house guests and recognize preferences.
• Protect guest privacy and security.
• Coordinate with Front Office, F&B, Housekeeping, and Spa to exceed expectations.
• Upsell rooms and hotel services.
• Manage guest feedback effectively.
• Liaise with related departments to handle requests efficiently.

Skills

Guest relations

Communication skills

Time management

Job description

The Palace host role at Qasr Al Sarab Desert Resort by Anantara involves warmly welcoming guests, maintaining high service standards, and coordinating with Front Office, Food & Beverage, Housekeeping, Activities, and Spa teams to ensure a flawless guest experience.

Key responsibilities include building rapport with in-house guests, protecting privacy and security, assisting with arrival and departure procedures, and upselling rooms and services while upholding the resort’s values and