Elite Palace Host: Guest Concierge & Front Desk

Qasr Al Sarab Desert Resort by Anantara; Abu Dhabi; Presencial; AED 120.000 - 180.000; Jornada completa

Descripción de la vacante

Qasr Al Sarab Desert Resort by Anantara is seeking a Palace Host to welcome guests and ensure exceptional privacy and security across the Front Office, Food & Beverage, Housekeeping, Activities, and Spa teams. You will maintain guest history files, coordinate with departments, and drive guest satisfaction through proactive service.

The Palace Host role emphasizes high standards of service, safety, and courtesy to guests from around the world, with a focus on delivering a top-notch guest

Responsabilidades

• To ensure continual source of information, help and assistance to all guests.
• Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of in-house guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
• Ensures smooth operations at all times.
• Co-ordinates all operations in order to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Upsells all Rooms and other services in the hotel.
• Handles guest feedback efficiently.
• Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
• Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments.
• Requires driving hotel buggies and pass the buggy driving test.
• Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
• Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
• Ensures the palace host pantries are maintained and operationally prepared at all times.
• Updates and maintain all guest history files.
• Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.

Descripción del empleo

Qasr Al Sarab Desert Resort by Anantara is seeking a Palace Host to welcome guests and ensure exceptional privacy and security across the Front Office, Food & Beverage, Housekeeping, Activities, and Spa teams. You will maintain guest history files, coordinate with departments, and drive guest satisfaction through proactive service.

The Palace Host role emphasizes high standards of service, safety, and courtesy to guests from around the world, with a focus on delivering a top-notch guest