Paid User Operations Lead

TikTok

Dubai

On-site

AED 201,000 - 290,000

Full time

9 hours ago

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Job summary

TikTok LIVE regional headquarters in Dubai seeks a Paid User Operation Executive to support MENAT operations, focusing on paid user experience, governance, and strategic execution. You will help develop regional creator-management strategies, analyze performance, and ensure policy adherence with local entities.

You will track user behavior, retention, and spend patterns, identify churn risks, and translate insights into actionable operations and campaigns.

Qualifications

Bachelor's degree or above with experience in user operations, content operations, community operations, LIVE operations, gaming operations, platform governance, or related fields.
Strong curiosity and empathy toward users, with the ability to understand paid users' real needs, emotional motivations, and behavioral changes.
Basic data awareness, with the ability to identify issues through user behavior, activity, retention, and spending changes, and translate findings into operational actions.
Strong learning ability, execution capability, and ownership; able to proactively drive issue closure in a fast-paced and ambiguous environment.
Fluent in both English and Arabic to effectively collaborate with international and Arabic-speaking stakeholders.

Responsibilities

Develop a deep understanding of paid users' behavior patterns, spending motivations, and experience pain points; support the establishment of user segmentation, user tagging, and differentiated operation strategies.
Track core paid users' activity, retention, and spending changes; identify potential churn risks and drive recall, incentive, and user care actions.
Collect and organize user issues related to recharge, payment, KYC, campaign participation, creator interaction, and benefit experience, and work with relevant teams to drive closed-loop resolution.
Based on user feedback and data changes, consolidate user insights and provide actionable recommendations for operations, campaigns, and product optimization.