Outlet Supervisor: Lead Premium F&B Service

Minor Hotels; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a passionate and service-oriented Outlet Supervisor to join the Food & Beverage team. You will support daily outlet operations, supervise the team, and ensure consistently high standards of service and guest satisfaction.

Responsibilities include leading shifts, maintaining SOPs, handling guest feedback, and assisting the Outlet Manager in achieving revenue targets while controlling costs.

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage, or a related field is preferred.
• Strong guest-service and problem-solving abilities.
• Good command of written and spoken English; additional languages are an advantage.

Responsibilities

• Supervise daily outlet operations and ensure smooth and efficient service.
• Lead, motivate, and support team members to deliver exceptional guest experiences.
• Ensure service standards, SOPs, and Food & Beverage procedures are consistently followed.
• Conduct shift briefings and ensure proper communication and handover between shifts.
• Monitor service quality and ensure the outlet is properly prepared and maintained at all times.
• Engage with guests, anticipate their needs, and handle feedback or complaints professionally.
• Support the Outlet Manager in achieving revenue targets and controlling operational costs.
• Encourage upselling and ensure team members have strong knowledge of menus, promotions, and products.
• Monitor stock levels, requisitions, and proper handling of Food & Beverage products.
• Ensure accurate billing, cash handling, and POS procedures.
• Assist with team scheduling, training, coaching, and development.
• Ensure compliance with food safety, hygiene, health and safety, and hotel standards.
• Coordinate effectively with Kitchen, Stewarding, and other departments to ensure seamless operations.
• Assist with opening and closing procedures and complete required operational reports.
• Perform any other duties assigned by the Outlet Manager or Food & Beverage Management.

Skills

Leadership

Guest service

Communication

Interpersonal skills

Problem solving

English proficiency

Education

Diploma or degree in Hospitality Management

Tools

POS systems

Job description

NH Collection Dubai The Palm is seeking a passionate and service-oriented Outlet Supervisor to join the Food & Beverage team. You will support daily outlet operations, supervise the team, and ensure consistently high standards of service and guest satisfaction.

Responsibilities include leading shifts, maintaining SOPs, handling guest feedback, and assisting the Outlet Manager in achieving revenue targets while controlling costs.