Outlet Supervisor

ENNISMORE; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

ENNISMORE's Outlet Supervisor role at Rixos Marina Abu Dhabi is seeking an enthusiastic and detail-oriented professional to oversee the food and beverage outlet operations and deliver exceptional customer service.

You will train and supervise staff, ensure compliance with quality standards and health regulations, manage scheduling and cost controls, and collaborate with the kitchen team to maintain menu quality while driving guest satisfaction.

Qualifications

• Proven experience in restaurant or F&B outlet operations, with at least one year in a supervisory role.
• Strong leadership, able to train motivate and manage a team.
• Excellent customer service and a passion for delivering exceptional dining experiences.
• Thorough knowledge of food and beverage service standards and practices.
• Understanding of health, safety and hygiene regulations in the food service industry.
• Strong problem-solving abilities and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Oversee daily operations of the outlet ensuring high standards of service.
• Train, motivate and supervise staff to maintain performance.
• Monitor and maintain quality control for all items.
• Handle customer inquiries, feedback, and complaints promptly.
• Manage inventory, place orders and control costs to meet budgets.
• Ensure compliance with health, safety and hygiene regulations.
• Collaborate with kitchen staff to maintain menu quality and consistency.
• Prepare staff schedules and manage time-off requests.
• Conduct regular staff meetings and communicate updates.
• Assist in implementing marketing initiatives to drive sales.
• Perform administrative tasks such as reporting and cash management.

Skills

Leadership

Customer service

Communication

Problem solving

Interpersonal skills

Time management

Education

Hospitality Management or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our team in Rixos Marina Abu Dhabi.

As an Outlet Supervisor you will play a crucial role in ensuring smooth operations and exceptional customer service in our food and beverage outlet.

Responsibilities

• Oversee daily operations of the food and beverage outlet ensuring high standards of service and customer satisfaction
• Train motivate and supervise staff to maintain excellent performance and adherence to company policies
• Monitor and maintain quality control for all food and beverage items served
• Handle customer inquiries feedback and complaints promptly and professionally
• Manage inventory place orders and control costs to meet budgetary goals
• Ensure compliance with health safety and hygiene regulations
• Collaborate with kitchen staff to maintain menu quality and consistency
• Prepare staff schedules and manage time-off requests
• Conduct regular staff meetings to communicate updates and address concerns
• Assist in implementing marketing initiatives to drive sales and customer loyalty
• Perform administrative tasks such as reporting record-keeping and cash management

Qualifications

• Proven experience in restaurant or food and beverage outlet operations, with at least one year in a supervisory role
• Strong leadership skills with the ability to train, motivate, and manage a team effectively
• Excellent customer service skills and a passion for delivering exceptional dining experiences
• Thorough knowledge of food and beverage service standards and practices
• Understanding of health, safety, and hygiene regulations in the food service industry
• Strong problem-solving abilities and decision-making skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic is a plus
• Relevant education in Hospitality Management or a related field is preferred