Outlet Operations Manager - Luxury Hotel F&B

IHG Hotels & Resorts; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is seeking an Outlet Manager to lead all day dining and lobby lounge/bar operations, delivering exceptional guest service and driving revenue.

The ideal candidate has at least 2 years in a similar role in a 5-star hotel, strong HACCP knowledge, and the ability to manage a multinational team while focusing on staff development and inventory control.

Qualifications

• Minimum 2 years in a similar outlet/restaurant leadership role in a 5-star hotel.
• Strong HACCP knowledge and application.
• Experience leading a multi-national team.
• Excellent organizational and administrative skills.
• Commitment to staff development and training.

Responsibilities

• Manage restaurant operations.
• Maintain exceptional levels of customer service.
• Recruit, manage, train and develop the restaurant team.
• Manage guest queries in a timely and efficient manner.
• Work within budgeted guidelines for Food and Payroll.
• Drive sales to maximize budgeted revenue.
• Develop menus with Food and Beverage team.
• Accountable for monthly stock takes.
• Set departmental targets, work schedules, budgets and policies.
• Evaluate guest satisfaction and drive continuous improvement.
• Ensure communication meetings are conducted with minutes.
• Be environmentally aware.
• Assist other departments and maintain good internal relations.
• Comply with hotel security, fire regulations and all health and safety legislation.

Skills

Leadership

Guest service

Team management

HACCP

Budgeting

Job description

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is seeking an Outlet Manager to lead all day dining and lobby lounge/bar operations, delivering exceptional guest service and driving revenue.

The ideal candidate has at least 2 years in a similar role in a 5-star hotel, strong HACCP knowledge, and the ability to manage a multinational team while focusing on staff development and inventory control.