Outlet Operations Manager - Luxury Hotel F&B

IHG Hotels & Resorts

Dubai

On-site

AED 240,000 - 360,000

Full time

30 hours ago
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Job summary

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is seeking an Outlet Manager to lead all day dining and lobby lounge/bar operations, delivering exceptional guest service and driving revenue.

The ideal candidate has at least 2 years in a similar role in a 5-star hotel, strong HACCP knowledge, and the ability to manage a multinational team while focusing on staff development and inventory control.

Qualifications

  • Minimum 2 years in a similar outlet/restaurant leadership role in a 5-star hotel.
  • Strong HACCP knowledge and application.
  • Experience leading a multi-national team.
  • Excellent organizational and administrative skills.
  • Commitment to staff development and training.

Responsibilities

  • Manage restaurant operations.
  • Maintain exceptional levels of customer service.
  • Recruit, manage, train and develop the restaurant team.
  • Manage guest queries in a timely and efficient manner.
  • Work within budgeted guidelines for Food and Payroll.
  • Drive sales to maximize budgeted revenue.
  • Develop menus with Food and Beverage team.
  • Accountable for monthly stock takes.
  • Set departmental targets, work schedules, budgets and policies.
  • Evaluate guest satisfaction and drive continuous improvement.
  • Ensure communication meetings are conducted with minutes.
  • Be environmentally aware.
  • Assist other departments and maintain good internal relations.
  • Comply with hotel security, fire regulations and all health and safety legislation.

Skills

Leadership
Guest service
Team management
HACCP
Budgeting

Job description

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is seeking an Outlet Manager to lead all day dining and lobby lounge/bar operations, delivering exceptional guest service and driving revenue.

The ideal candidate has at least 2 years in a similar role in a 5-star hotel, strong HACCP knowledge, and the ability to manage a multinational team while focusing on staff development and inventory control.

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