Outlet Operations Lead — Sales, Service & Team Growth

Missan IT Solutions; Dubai; On-site; AED 26,000 - 39,000; Full time

Job summary

Missan Group's ZAD Food Store in Dubai invites applications for an Assistant Outlet Supervisor/In Charge. You will oversee daily store operations, drive customer service excellence, and lead the outlet team to meet sales and financial targets.

The role requires strong leadership, familiarity with MS Office and POS systems, and the ability to coordinate with management, suppliers, and staff to ensure quality service, compliance with BFH and municipality rules, and cost control.

Qualifications

• High School diploma or equivalent; hospitality/foodservice background preferred.
• Excellent English; multilingual considered an advantage.
• Minimum 2 years in supervisor/outlet incharge role.
• Knowledge of hygiene and BFH/municipality rules.

Responsibilities

• Develop outlet strategies to raise customers pool, expand outlet traffic and increase the profitability.
• Meet sales targets by motivating, mentoring, training, and providing feedback or reviews to the outlet staff.
• Manage and overseas outlet operations, marketing and increasing sales & profitability.
• Manage loss prevention of machines & equipment’s through proper maintenance and service.
• Advanced team player with proficient in technical skills in MS – Office (Excel, Word, Power point) and POS Software’s in Café outlets.
• Report on buying, top & least selling, customer trends, profits, and daily reports to the respective departments via proper communication channel.
• Deals with all the issues that arise from the customers or staff.
• Deliver superior service and maximize the customer satisfaction.
• Coordinate with the manager, staff and team members in promoting the brand in the local community through word -of-mouth, the social media marketing and restaurant events to reach a broader audience.
• Controls cost and identify measures to cut waste of products & Foods.
• Organize and supervise shifts and make sure employee will taking laves as per the Annual Leave & Absence Policy.
• Regularly view product quality and research new vendors in the market with less costs and to communicate/coordinate via proper channel to the specified departments.
• Train new and current employees on proper customer service.
• Extensive F&B knowledge with the ability to recall the ingredients and dishes to inform customers and staff.
• Strong leadership, pro activeness, motivational, people skills and financial management skills.
• Should have strong knowledge in Food watch and follow the municipality formalities with regards to the BFH, PIC and hygiene.

Skills

Leadership

Customer service

Communication skills

Education

High School or Diploma

Tools

MS Office

POS Software

Job description

Missan Group's ZAD Food Store in Dubai invites applications for an Assistant Outlet Supervisor/In Charge. You will oversee daily store operations, drive customer service excellence, and lead the outlet team to meet sales and financial targets.

The role requires strong leadership, familiarity with MS Office and POS systems, and the ability to coordinate with management, suppliers, and staff to ensure quality service, compliance with BFH and municipality rules, and cost control.