Outlet Manager

Al Wathba Investment L.L.C; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

Anantara The Palm Dubai Resort is a luxury property where service excellence defines the guest experience. We seek a Training Manager to elevate department training, lead programs and partner with hotel leadership to raise service standards.

You will forecast staffing needs, manage budgets, coach managers, ensure safety and sanitation, and foster a collaborative, high-performance culture among Associates.

Qualifications

• Experience in hotel or hospitality training and development.
• Ability to design and deliver department-wide training programs.
• Strong stakeholder management within a luxury hotel environment.

Responsibilities

• Identify training needs and develop and deliver required training for department employees.
• Support the training of Departmental Trainers to improve service levels.
• Forecast staffing and training requirements to meet business needs.
• Be responsible for budgeting, accounting and billing procedures in outlets.
• Develop plans with hotel management for marketing outlets and promote incentive programs.

Job description

Job Location: Anantara The Palm Dubai Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

KEY DUTIES AND RESPONSIBILITIES

• To ensure a professional and profitable operation within the framework of the Hospital With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business.
• Support the training of Departmental Trainers to continue to improve hotel service levels and implement a daily departmental training program.
• To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
• To accurately forecast business demands to ensure efficient staffing & food production.
• To be responsible for all accounting and billing procedures in the outlets
• To work with hotel management to develop & execute plans and actions for the marketing of the outlet.
• To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
• To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
• To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
• To train managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
• To be responsible for always maintaining outlet safety and sanitation standards at all times
• To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
• Promote positive inter-departmental relations through candid communication and cooperation.
• To work closely with the Banqueting department to support all requested functions.
• Above all, to lead by example through a “hands on” approach to motivate our Associates to excel.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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