Order Manager

RTX; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Collins Aerospace in Dubai is seeking a Dubai Order Manager to lead customer service and contract administration for aftermarket programs. You will liaison across Supply Chain, Finance, and SAP teams, driving 98% service level and timely quotes while ensuring compliance with export controls.

The role requires UAE citizenship, a degree with 5+ years experience or equivalent, strong communication and analytical skills, and the ability to manage multiple priorities.

Qualifications

• UAE citizenship required
• Bachelor's degree and 5 years of relevant experience OR Advanced degree and 3 years OR In the absence of a degree 9 years of relevant experience
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Flexible and self-driven; able to prioritize and work independently with little direct supervision
• Ability to manage multiple priorities, complex situations and customer requirements on an ongoing basis
• Strong work ethic
• Proficient in Microsoft Office (Word, Excel, PowerPoint etc.)

Responsibilities

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serve as customers primary point of contact.
• Ensure prompt courteous and accurate responses are provided to external and internal customers.
• Track and measure performance results for airline operators.
• Drive key operational metrics including 98% customer service level.
• Generate quotes and manage account financials in accordance with contractual obligations
• Monitor and expedite core returns to prevent delays in inventory replenishment.
• Participate in monthly metrics review to measure growth and performance.
• Problem solve complex issues to determine root cause and implement corrective actions to prevent recurrence.
• Provide AOG support outside of business hours as needed including weekends.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Understand and comply with ITC and import/export regulations.
• Promote an ethics-based business culture managing customer orders in compliance with laws and company policies.

Skills

Customer service

Communication skills

Organizational skills

Analytical skills

Time management

Microsoft Office

Multi-tasking

Education

Bachelor's degree in relevant field

Advanced degree

9 years of relevant experience in lieu of degree

Tools

SAP

Microsoft Office

Job description

Date Posted:

Country:

United Arab Emirates

Location:

United Technologies International Operations Inc. UAE (DUBAI) Media One Tower 30th Floor Office 3001 Dubai United Arab Emirates; P. O. Box 71662 Dubai U.A.E.

Position Role Type:

Unspecified

UAE citizenship required

The Dubai Order Manager reports to the IATA II Order Management Lead. We are seeking a highly motivated customer service individual able to multitask and focus on results. This individual will work tactics and strategy with primary responsibility on the control of customer components in the vendor selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction including Supply Chain Asset Management Finance Order Closure Program Management and SAP team.

Primary Responsibilities:

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth productivity and exceptional levels of customer satisfaction.


• Serve as customers primary point of contact.


• Ensure prompt courteous and accurate responses are provided to external and internal customers.


• Track and measure performance results for airline operators.


• Drive key operational metrics including 98% customer service level.


• Generate quotes and manage account financials in accordance with contractual obligations


• Monitor and expedite core returns to prevent delays in inventory replenishment.


• Participate in monthly metrics review to measure growth and performance.


• Problem solve complex issues to determine root cause and implement corrective actions to prevent recurrence.


• Provide AOG support outside of business hours as needed including weekends.


• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.


• Understand and comply with ITC and import/export regulations.


• Promote an ethics-based business culture managing customer orders in compliance with laws and company policies.

We will provide the training coaching experience and exposure youll need to build relationships and grow in your career.

Basic Qualifications:

• UAE citizenship required

• Bachelors degree and 5 years of relevant experience OR


• Advance degree and 3 years of relevant experience OR


• In the absence of a degree 9 years of relevant experience is required


• Possess excellent written and verbal communication skills


• Possess strong organizational and time management skills


• Requires strong analytical skills and attention to detail


• Must be flexible and able to adapt to change; self-driven and motivated; able to prioritize and work independently with little direct supervision


• Ability to manage multiple priorities complex situations and customer requirements on an ongoing basis


• Strong work ethic


• Proficient in Microsoft Office (Word Excel PowerPoint etc.)

Travel Requirements: 10%

Preferred Qualifications:

• SAP experience is a plus


• The ideal candidate thrives in a fast-paced customer service environment.


• 3-5 years experience in commercial aerospace in a customer service Supply Chain administration program management finance or engineering role

Thisposition may involve access toexport-controlled information and hardwarewhere an export license would be required forcompliance with applicable laws andregulations. Employment will be subject tosatisfactory security checks export licenseapproval and if required completion of a non-disclosure agreement.

WE ARE REDEFINING AEROSPACE.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other - propel us all higher again and again.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

Required Experience:

Manager