Order Handling Executive

Synergies Group; Dubai; On-site; AED 41,000 - 49,000; Full time

Job summary

Synergies Group in Dubai, UAE is seeking an Order Handling Executive to oversee the full order cycle from PO receipt to delivery. The role requires coordination with Sales, Procurement, Logistics, Accounts, and suppliers to ensure accuracy and timeliness.

The ideal candidate has 2–4 years of experience in order handling or related fields, strong MS Excel/Word/Outlook skills, and familiarity with Microsoft Dynamics 365 Business Central. Immediate joiners preferred; UAE residency is required.

Qualifications

• Bachelor’s degree or equivalent qualification.
• 2–4 years of experience in Order Handling, Order Management, Procurement Coordination, Supply Chain, Trading Operations, or a similar role.
• Experience dealing with international suppliers/OEMs is preferred.
• Knowledge of PO processing, Incoterms, supplier documentation, payment terms, and basic logistics.
• Knowledge of MS Excel, Word, Outlook, and an ERP system such as Microsoft Dynamics 365 Business Central.
• Strong English communication, coordination, follow-up, and organizational skills.
• Willingness to provide hands‑on operational support for packaging and shipment preparation when required.

Responsibilities

• Manage the complete order cycle from customer PO receipt to final delivery and closure.
• Review POs, quotations, supplier offers, pricing, quantities, Incoterms, payment terms, and delivery requirements.
• Coordinate with local and international suppliers/OEMs for POs, order confirmations, production status, readiness, and documentation.
• Coordinate and verify commercial invoices, packing lists, COO, COC, MTCs (Basic understanding), shipping marks, and other required documents.
• Coordinate supplier payments and required supporting documents with the Accounts team.
• Work closely with the Logistics team for collection, dispatch, and delivery arrangements.
• Maintain accurate order status in the ERP system and internal trackers.
• Identify discrepancies, follow up on pending matters, and escalate delays or critical issues when required.
• Maintain proper filing and traceability of order-related documents and correspondence.
• Provide backup support to the Packing Team when required, particularly during employee absence, including basic packing, labeling, marking, and shipment preparation activities.

Skills

MS Excel

MS Word

Outlook

English communication

Coordination

Organizational skills

Attention to detail

multitasking

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Dynamics 365 Business Central

Job description

Availability: Immediate joiners preferred

Eligibility: Candidates currently residing in the UAE only

Order Handling Executive

Location: Dubai, UAE

Employment Type: Full-Time

Experience: 2–4 Years

Salary: Up to AED 4,000 per month

Availability: Immediate joiners preferred

Eligibility: Candidates currently residing in the UAE only

Job Summary

We are looking for a proactive and detail-oriented Order Handling Executive to manage customer orders from PO receipt through supplier coordination, documentation, shipment preparation, delivery, and closure.

The role requires strong coordination with Sales, Procurement, Logistics, Accounts, and local/international suppliers to ensure orders are processed accurately and delivered on time.

Key Responsibilities

• Manage the complete order cycle from customer PO receipt to final delivery and closure.
• Review POs, quotations, supplier offers, pricing, quantities, Incoterms, payment terms, and delivery requirements.
• Coordinate with local and international suppliers/OEMs for POs, order confirmations, production status, readiness, and documentation.
• Coordinate and verify commercial invoices, packing lists, COO, COC, MTCs (Basic understanding), shipping marks, and other required documents.
• Coordinate supplier payments and required supporting documents with the Accounts team.
• Work closely with the Logistics team for collection, dispatch, and delivery arrangements.
• Maintain accurate order status in the ERP system and internal trackers.
• Identify discrepancies, follow up on pending matters, and escalate delays or critical issues when required.
• Maintain proper filing and traceability of order-related documents and correspondence.
• Provide backup support to the Packing Team when required, particularly during employee absence, including basic packing, labeling, marking, and shipment preparation activities.

Candidate Requirements

• Bachelor’s degree or equivalent qualification.
• 2–4 years of experience in Order Handling, Order Management, Procurement Coordination, Supply Chain, Trading Operations, or a similar role.
• Experience dealing with international suppliers/OEMs is preferred.
• Good understanding of PO processing, Incoterms, supplier documentation, payment terms, and basic logistics.
• Good knowledge of MS Excel, Word, Outlook, and preferably an ERP system such as Microsoft Dynamics 365 Business Central.
• Strong English communication, coordination, follow-up, and organizational skills.
• Excellent attention to detail and ability to manage multiple orders simultaneously.
• Willingness to provide hands‑on operational support for packaging and shipment preparation when required.

Important Candidate Attributes

• Organised, responsible, and detail-oriented with strong coordination skills.
• Handle and coordinate orders from receipt to completion.
• Coordinate with internal departments and suppliers.
• Identify discrepancies and coordinate corrective actions.
• Maintain accurate order and shipment documentation.
• Escalate issues and delays when required.
• Provide backup support for packing and shipment preparation during staff absence.