Ops & CX Performance Strategist

Talabat; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Talabat is seeking an Ops & CX Performance Coordinator in Dubai to enhance operational and customer experience performance. The role requires proficiency in Google Suite and strong analytical and communication skills. Ideal candidates have a Bachelor's degree and 1-2 years of experience in the food/grocery tech industry. The position focuses on driving insights, improving performance metrics, and coordinating projects among teams. Join Talabat and be part of a pioneering local delivery platform.

Qualifications

• Bachelor's Degree in a relevant field.
• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
• Strong communication skills in English.

Responsibilities

• Assist in monitoring and improving UAE performance metrics.
• Provide preliminary insights and analyses for decision-making.
• Organize meetings, prepare agendas, and document minutes.
• Coordinate projects between local and regional teams.
• Collaborate to monitor performance and identify gaps.
• Assist in implementing performance improvement plans.

Skills

Analytical skills

Interpersonal skills

Stakeholder management

Communication skills

Education

Bachelor's Degree in a relevant field

Tools

Google Suite tools (GDoc, GSheet, etc.)

Job description

Talabat is seeking an Ops & CX Performance Coordinator in Dubai to enhance operational and customer experience performance. The role requires proficiency in Google Suite and strong analytical and communication skills. Ideal candidates have a Bachelor's degree and 1-2 years of experience in the food/grocery tech industry. The position focuses on driving insights, improving performance metrics, and coordinating projects among teams. Join Talabat and be part of a pioneering local delivery platform.