Data-Driven Ops & CX Performance Coordinator

Delivery Hero SE; Dubai; On-site; AED 133,920 - 167,400; Full time

Job summary

Delivery Hero SE is seeking an Ops & CX Performance Coordinator in Dubai. This role involves monitoring performance metrics across operations and customer experience. Candidates should have a Bachelor's degree and 1-2 years of experience in food tech. Proficiency in Google Suite and strong communication skills are essential. The position is pivotal for driving data-driven decisions and improving efficiencies across teams in the UAE.

Qualifications

• 1-2 years of experience in the food/grocery tech industry preferred.
• Ability to manage stakeholders effectively.

Responsibilities

• Assist in monitoring and improving UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses for decision-making.
• Coordinate projects between local and regional teams.

Skills

Analytical skills

Interpersonal skills

Stakeholder management

Communication skills in English

Proficiency in Google Suite

Education

Bachelor's Degree in a relevant field

Job description

Delivery Hero SE is seeking an Ops & CX Performance Coordinator in Dubai. This role involves monitoring performance metrics across operations and customer experience. Candidates should have a Bachelor's degree and 1-2 years of experience in food tech. Proficiency in Google Suite and strong communication skills are essential. The position is pivotal for driving data-driven decisions and improving efficiencies across teams in the UAE.