Coordinator Operations & User Experience - UAE National

Delivery Hero SE; Dubai; On-site; AED 133,920 - 167,400; Full time

Job summary

Delivery Hero SE is seeking an Ops & CX Performance Coordinator in Dubai. This role involves monitoring performance metrics across operations and customer experience. Candidates should have a Bachelor's degree and 1-2 years of experience in food tech. Proficiency in Google Suite and strong communication skills are essential. The position is pivotal for driving data-driven decisions and improving efficiencies across teams in the UAE.

Qualifications

• 1-2 years of experience in the food/grocery tech industry preferred.
• Ability to manage stakeholders effectively.

Responsibilities

• Assist in monitoring and improving UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses for decision-making.
• Coordinate projects between local and regional teams.

Skills

Analytical skills

Interpersonal skills

Stakeholder management

Communication skills in English

Proficiency in Google Suite

Education

Bachelor's Degree in a relevant field

Job description

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

WHAT’S ON YOUR PLATE?

As Ops & CX Performance Coordinator, you will be responsible for developing a strong understanding of performance across operations and customer experience function, and to develop and implement a repeatable process for monitoring and reporting it.

The role will be focused on driving data driven decision making & delivering continuous improvement through strong analytical and interpersonal skills. You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalation.

Responsibilities

• Assist in monitoring and improving UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses to assist in decision-making processes.
• Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
• Coordinate projects and initiatives between local and regional team.
• Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
• Assist in implementing performance improvement plans to enhance overall efficiency.

Qualifications

WHAT DID WE ORDER?

• Bachelor's Degree in a relevant field.
• 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
• Strong communication skills in English with the ability to effectively outline and present ideas.
• Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.