Senior Ops Manager: E-commerce Logistics & Fulfillment

Talabat; Dubai; On-site; AED 245,520 - 334,800; Full time

Benefits offered by this job

Work with a growing technology-driven delivery platform

Collaborate with diverse teams

Contribute to operational innovation

Job summary

Talabat is seeking an Operations Manager for its E-commerce Logistics and Fulfillment Operations in Dubai. This role is pivotal in streamlining processes and managing operational activities across logistics, fulfillment, and customer service functions. The ideal candidate will lead a team aiming for operational excellence and efficiency in a fast-paced grocery delivery environment.

The successful applicant will have a Bachelor's degree, extensive experience in operations management, and proven skills in improving efficiency and leading teams. Join Talabat and contribute to rapid growth in digital commerce.

Qualifications

• Five to seven years of progressive experience in operations management within logistics, retail, or e-commerce sectors.
• Proven experience improving operational efficiency and implementing process improvement initiatives.
• Strong financial acumen with experience managing operational budgets and cost control programs.
• Excellent leadership, team management, and organizational development capabilities.
• Strong analytical, decision-making, and problem-solving skills.

Responsibilities

• Oversee daily operational activities across logistics, fulfillment, supply chain, and customer service departments.
• Design and implement operational processes and procedures to improve productivity and service quality.
• Monitor operational performance and identify bottlenecks.
• Manage operational budgets and track expenditures.
• Lead and mentor operations teams while fostering accountability and collaboration.
• Conduct performance reviews and set operational targets.
• Develop operational key performance indicators and metrics.

Skills

Operations management and process optimization

Supply chain and logistics coordination

Warehouse and fulfillment operations

Operational performance monitoring and KPI management

Budget management and cost optimization

ERP systems and operational technology platforms

Leadership and team development

Data-driven decision making and reporting

Education

Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field

Master’s degree (advantage)

Tools

ERP systems

Operational software platforms

Data analysis tools

Job description

Talabat is seeking an Operations Manager for its E-commerce Logistics and Fulfillment Operations in Dubai. This role is pivotal in streamlining processes and managing operational activities across logistics, fulfillment, and customer service functions. The ideal candidate will lead a team aiming for operational excellence and efficiency in a fast-paced grocery delivery environment.

The successful applicant will have a Bachelor's degree, extensive experience in operations management, and proven skills in improving efficiency and leading teams. Join Talabat and contribute to rapid growth in digital commerce.