Operations Training & Onboarding Specialist

Talabat Holding; Dubai; Presencial; AED 180.000 - 300.000; Jornada completa

Descripción de la vacante

instashop is seeking an Associate Operations Training & Onboarding to support onboarding and training for riders, pickers and operational teams across the UAE.

You will run training sessions, maintain materials, track completion, coach gaps, and partner with Specialists and Operations to drive improvements.

A Bachelor’s degree, 3+ years in Training/L&D within operations, strong English, and experience with e-learning, MS Office and Google Workspace are required.

Formación

• Bachelor’s Degree required.
• Minimum 3 years of experience and 1+ within Training, L&D or related functions within operations.
• Strong communication skills in English.
• Experience with e-learning platforms.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.

Responsabilidades

• Support the execution of onboarding programs for riders, pickers, and operational teams, ensuring timely completion of all mandatory training and deployment requirements.
• Deliver onboarding, refresher, and operational training sessions as per approved training plans, SOPs, and business requirements.
• Maintain training materials, attendance records, assessments, and certification data, ensuring accurate and up-to-date training documentation.
• Monitor trainee performance and identify knowledge or skill gaps, escalating recurring issues and supporting targeted coaching or retraining initiatives.
• Track training completion and post-training performance, providing regular updates and relevant insights to the Specialist and Operations teams.
• Support training improvement initiatives and operational projects, including employee engagement activities, feedback collection, process improvements, and other initiatives led by the Specialist.

Conocimientos

Communication

Interpersonal skills

Customer service

E-learning platforms

Educación

Bachelor’s Degree

Herramientas

MS Office

Google Workspace

Descripción del empleo

instashop is seeking an Associate Operations Training & Onboarding to support onboarding and training for riders, pickers and operational teams across the UAE.

You will run training sessions, maintain materials, track completion, coach gaps, and partner with Specialists and Operations to drive improvements.

A Bachelor’s degree, 3+ years in Training/L&D within operations, strong English, and experience with e-learning, MS Office and Google Workspace are required.