Associate Operations Training & Onboarding

Talabat Holding; Dubai; Presencial; AED 134.000 - 201.000; Jornada completa

Descripción de la vacante

Talabat Holding is seeking an Onboarding Training Specialist to support and execute onboarding programs for riders, pickers, and operations teams. You will ensure timely completion of mandatory training and deployment requirements, deliver refresher sessions, and maintain accurate training documentation.

You will monitor trainee performance, identify gaps, and provide targeted coaching or retraining. You will contribute to training improvements and run engagement activities and process

Formación

• Bachelor's Degree required.
• Minimum 3 years of experience and 1+ within Training, L&D or related functions within operations
• Strong communication skills in English, Hindi/Urdu both verbal and written
• Experience with e-learning platforms
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace

Responsabilidades

• Support the execution of onboarding programs for riders, pickers and operational teams ensuring timely completion of all mandatory training and deployment requirements.
• Deliver onboarding refresher and operational training sessions as per approved training plans, SOPs and business requirements.
• Maintain training materials, attendance records, assessments and certification data ensuring accurate and up-to-date training documentation.
• Monitor trainee performance and identify knowledge or skill gaps escalating recurring issues and supporting targeted coaching or retraining initiatives.
• Track training completion and post-training performance providing regular updates and relevant insights to the Specialist and Operations teams.
• Support training improvement initiatives and operational projects including employee engagement activities, feedback collection, process improvements and other initiatives led by the Specialist.

Conocimientos

Communication skills

Training delivery

Time management

Organizational skills

Interpersonal skills

Problem solving

Multitasking

Educación

Bachelor's Degree

Herramientas

MS Office (Word, Excel, PowerPoint)

Google Workspace

e-learning platforms

Descripción del empleo

Day-to-Day Responsibilities

Support the execution of onboarding programs for riders, pickers and operational teams ensuring timely completion of all mandatory training and deployment requirements.

Deliver onboarding refresher and operational training sessions as per approved training plans, SOPs and business requirements.

Maintain training materials, attendance records, assessments and certification data ensuring accurate and up-to-date training documentation.

Monitor trainee performance and identify knowledge or skill gaps escalating recurring issues and supporting targeted coaching or retraining initiatives.

Track training completion and post-training performance providing regular updates and relevant insights to the Specialist and Operations teams.

Support training improvement initiatives and operational projects including employee engagement activities, feedback collection, process improvements and other initiatives led by the Specialist.

Key Qualifications

• Bachelor s Degree required.
• Minimum 3 years of experience and 1+ within Training, L&D or related functions within operations
• Strong communication skills in English, Hindi/Urdu both verbal and written
• Experience with e-learning platforms
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace

What you will bring

• Effective time management & organizational skills
• Exceptional interpersonal and customer service skills
• Excellent problem solving and conflict resolution skills
• Skilled at managing multiple tasks and priorities
• Innovative approach to developing engaging and impactful training programs
• Ability to evaluate training effectiveness and recommend improvements