Operations Team Lead - Customer Experience & Growth

IdeaCrate; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

IdeaCrate is seeking an Operations Supervisor for the Orange Wheels centre in Dubai to oversee daily operations, grooming standards, and team briefings.

You will implement promotions, monitor attendance, manage inventory and events, and ensure 100% SOP adherence, delivering exceptional customer experiences for kids, parents, and parties.

This role requires hands-on leadership, strong communication, and the ability to coordinate among stakeholders to maintain high standards and smooth workflow.

Job description

IdeaCrate is seeking an Operations Supervisor for the Orange Wheels centre in Dubai to oversee daily operations, grooming standards, and team briefings.

You will implement promotions, monitor attendance, manage inventory and events, and ensure 100% SOP adherence, delivering exceptional customer experiences for kids, parents, and parties.

This role requires hands-on leadership, strong communication, and the ability to coordinate among stakeholders to maintain high standards and smooth workflow.